Windows 10: Unknown device / external HDD

For each USB HDD I plug I get an added unknown device showing under Volume/volume manager.

Seagates and Western Digitals.

Properties show drivers not installed. Code 28.

Auto search driver yields error. found drivers for your device but encountered an error while attempting to install them.

WPD FileSystem Volume Driver.

The system cannot find the file specified.


When I point toward the file it then complains not signed.


I've done gpedits that should allow but not working.

Is it wise to do the reboot and setting to allow all unsigned drivers?

:)

 

X800 GTO2 = Unknown Device

I flashed the BIOS on my X800 GTO2 last night and it is listed in the Device Manager as an Unknown Device. Is this normal?

 

external HDD

Hi,

Usually, this problem occur due to software incompatibility or corrupted USB drivers. For us to better assist you, we would like to clarify the following:

• Have you made any recent changes on your computer prior to the issue?
• Which driver did you uninstall? Have you reinstall the driver? If yes, how did you reinstall the driver?
• Have you check if the external HDD is visible in Device Manager?

If the issue still persists after uninstalling some games, we suggest that you run the troubleshooter for hardware and devices. If you're using the latest Windows 10 version, follow these steps on how to run the Hardware and Devices troubleshooter:

• Click the Start button and select the Settings
  icon.
• Choose Update & Security from the list.
• Click Troubleshoot in the left pane of the window.
• Under Find and fix other problems, select Hardware and Devices and click
  Run the troubleshooter.

We're looking forward to your reply.

 

Why does my Ugreen HDD enclosure not work with Windows 10 Home v1809? It works with my Lenovo Windows 10

Hi Antoinette,



Thank you for writing to Microsoft Community Forums.



We understand that the HDD enclosure is not getting detected in Asus Vivo book, we will look into this for you. However, it would be great if you can help us with the information requested below:

• Are you able to connect any other device to the laptop?
  
• Do you see any Unknown Device in Device Manager?
  

As you have mentioned that you are have already tried updating the drivers and didn’t find the HDD enclosure showing in Device Manager, follow the steps mentioned below and check if that helps:



Method 1: Check Unknown devices



We can check if the HDD enclosure shows as an Unknown device. If it shows as an Unknown device, we can try to update the drivers.

1. Press Windows key + X, and select
   Device Manager.
   
2. In Device Manager window, check if there is a section of
   Unknown device.
   
3. If you see Unknown device, right click on it and select
   Update Device.
   
4. If prompted, restart the computer.
   

Method 2:



I suggest you to follow the steps from the article
Error: “USB Device not recognized” when you try to access a USB external hard drive expect Method 2 and see if that makes any difference.



You may also check if there is Intel Rapid Storage driver available in the computer manufacturer’s website. If any, I suggest you to install it and check.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator