Windows 10: Unknown printer

Hello,

I have a computer with windows 10 pro recently upgraded for windows 7 pro when I had windows 7 everything was fine after upgrading I am seeing 2 unknown printer I don't know screenshot is below:






I only have an Ethernet cable so there is no way I have connected to a printer network


Details:

Name: LBP151 , Espona7f78c m1180 series

Type - HARDCOPY printers

:)

 

Printer

Hi Rodrigo,

I am sorry to know that you are having issues with Printer.

What and all steps have you tried so far?

Restart the computer and check.

Also, check for Windows updates.

I suggest you to run the Printer Troubleshooter and check if it helps.

• 
  In Search window type Troubleshooting and click on it to open it.
  
• 
  Click on Hardware and Sound.
  
• 
  Then click on Printer to run the troubleshooter. Follow onscreen steps.
  

 

Printer

Hi Brenda,

Thank you for using Windows 10.

I suggest you to use these steps and check:

• Press Windows/Start key.
• Type Devices and Printers and then tap or click Devices and Printers.
• Press and hold or right-click the printer you want to use, and then tap or click
  Set as default printer.

Let us know if you need more information and we'll be glad to assist.

 

My printer driver is under unknown devices in my device manager

Hi,

Thank you for posting your query on Microsoft Community.

Please reply:

• What is the make and model of your computer?

Follow the steps below and see if it helps:

Method 1:

If your device shows up as Unknown the best way is to just right-click on it and click Update Driver Software. Check if it shows an error message or code. If it does please reply with the error message and error code.

Method 2:

• Go to the Device Manager and expand Printers & Scanners.
• Right click on Unknown Device and select Properties.
• Go to the Driver tab and click Uninstall.
• Restart your system.

Let us know what happens.

If you still face issues, you might have to check the compatibility of your printer and download the drivers from the manufacturer’s website in compatibility mode.

Hope this helps. Awaiting your response.

Regards,