Windows 10: unknown user

My daughter just tried to turn on her computer, she got a strange user name asking for password. The user name is jamey jamme ,, whats going on . if a password is enterd it says to go to account.live.com. but cant pas log in screen.. abd cant do it anyway because we dont have a accout with them
i guess ill have to take the computer to a shop and pay to get a windows problem fixed. no wonder windows 10 was free ,, fee is always nothing but problems

:)

 

Unknown users?

How do i identify and remove unauthorized usrs?

 

Unknown users?

Well, you shouldn't HAVE any unauthorized users on a system you control physical access to, but...

Windows Logo Key + R to bring up the RUN dialog box.

Type in:

cmd /k net users

What is shown in the command prompt that opens?

 

Welcome to the forum is there not an option to. Choose the normal user

 

Dont know what your talking about , i have a computer that i cant get in to

 

I start the computer and the only thing that comes up is a login screen with the user name jamey jamme asking for password

 

this is all i see

 

Well this was a waste of time, nobody here knows how to fix this

 

Has anyone other than your daughter or another close family member had access to the pc? If you don't receive a list of users then the main/primary account has been either changed by someone or you've possibly been hacked & the account changed remotely.
Try & access the built in administrator account.

• Click/Tap on the Power button under the Start Menu or on the lower right-hand side of the Login screen, press and hold the Shift key, and click/tap on Restart. This will open a command prompt at boot.

Then type:
net user Administrator /active:yesIf for some reason that doesn't work, do the following:

• In the command prompt, type regedit, and press Enter.
  
• In the left pane of Registry Editor, click/tap on the HKEY_LOCAL_MACHINE key.
  
• Click/tap on File (menu bar), and on Load Hive.
• Open the drive (ex: D ) that you have Windows 10 installed on, and browse to the location below. NOTE: The drive letter (ex: C) will not always be the same at boot as it is from within Windows 10.
  D:\Windows\System32\config
  
• Select the SAM file, and click/tap on Open.
• In the Load Hive dialog, type REM_SAM, and click/tap on OK.
• In the left pane of Registry Editor, navigate to and open the key: HKEY_LOCAL_MACHINE\REM_SAM\SAM\Domains\Accounts\Users\000001F4
• In the right pane of the 000001F4 key, double click/tap on the F binary value to modify it.
• In line 0038, change 11 to 10, click/tap on OK.
• Close Registry Editor and the command prompt.
• Click/tap on Continue to startup back in Windows 10.

NOTE: To disable the Administrator account simply reverse Step 10.The see if you can edit/ fix the problem account or create a new one. Once in I'd first backup any important data in case you need to reinstall Windows to fix.
HTH,

 

There is nothing to press. I start the computer and this screen comes up.

 

The start icon is on the lower right hand side of the screen you posted, the circle with the vertical line through the top.

 

Sadly, the only options that button shows is sleep, shut down and restart. but I'll try it again

 

I do that and a screen comes up with option with continue , troubleshoot and turn off. I choose trouble shoot. Then I get reset this pc (that just goes back to the same problem ) and advanced. I choose advanced and get these options, system restore , system recovery image , command prompt , start up settings , go back to previous build. I choose command prompt ans get choose an account to continue , but the only one shown is jamey jamme which takes me back to the original problem

 

The other options do the same thing. except startup setting and i dont know what to do with that

 

Did you type 'net user Administrator /active:yes' without the quotes in the command prompt? That should enable the inbuilt administrator account.