Windows 10: unknown Windows Credentials

Windows Web Credentials are showing up that are unexplained, contain urls that are technically not URLs but strings of data keys or hashed pashwords associated with themDoes the account refer to any services, or can I safely delete it?

:)

 

Windows 'generic credentials' unknown listing - what is this?

Hi Alexa,

Thank you for posting your question in the Microsoft Community.

1. Are you aware of any changes made to the PC?
   
2. Is the PC connected to any Domain Network?
   
3. When you click on that unknown listing under Generic Credentials, do you get the remove option?
   

Windows Credential Manager basically allows you to store credentials, such as user names and passwords which you use to log on to websites.

Suggest you to refer to this article to know about
Generic credentials on the Windows PC.

Hope this helps.

Let us know how it goes.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Unknown credentials in Credential + web manager

Hi Ross,



Welcome to Microsoft Community.

I understand your concern. I will do my best to fix the issue.



Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1.

I recommend you to run system maintenance troubleshooter and check if this helps.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting on the search bar on the Control Panel.
  
• 
  Click on view all and click on
  System maintenance.
  
• 
  Click on Advanced on the System maintenance dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.
  

Method2.

If that does not help, I suggest you to delete unknown credential one by one run a virus scan (Microsoft Safety Scanner).

Microsoft Safety Scanner Download



Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.



Method 3.

If you are using Internet Explorer I suggest you clear your browser's cache and temporary internet files to make sure that they are not causing your issue. This is often caused by a corrupted file in the browser. Please clear your browser's cookies
by following the instructions on the link below:

• 
  Open Internet Explorer and press Alt + X.
  
• 
  Click on Internet option.
  
• 
  Check on Delete browsing history on exit
  and click Delete.
  

Hope this helps. Let us know the result.

 

Windows Network Credentials

Hi Keith,

We suggest that you disable Credential Manager before mapping your Drives. Please follow these steps to disable Credential Manager:

• In the search box type “Services”
• Right click on “Services” and select “Run as Administrator”
• In the Services Window, look for Credential Manager Service and click “Stop”.
• Restart the computer and go back the Credential Manager Service and set it to “Automatic”.
• Restart the computer again.

Please keep us updated if you were able to map your drives.