Windows 10: unlicenced document-closes ap

keep getting unlicensed product resulting in me losing my information on all documents

:)

 

Unlicenced Product

Ive been paying for my product however documents etc still open as Unlicenced Product and are unuseable.

The AI help desk asks which product Im paying for and I cant remember as Ive had this account for over a year or so.

Then the AI help desk gives me a number to ring from the wrong country.

How do I speak with a human from microsoft in Australia???????

 

Install will not proceed without manually uninstalling unsupported Ap.

However - Ap (Roxio BackupMyPC) is NOT installed. It does not appear in the list of installed programs, OR anywhere in the registry OR in any file on my PC. ????

Any suggestions ? :-(

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.