Windows 10: unlock bitlocker using recovery key

I have locked un external disk drive using bitlocker and i have forgoten my password, but i have printed the recover key and identifier when i have tried to using the recovery key i got the message recover key does not match even the identifier key is start with the appropriate letters

:)

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

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Hello, I have got a blue screen with request to enter BitLocker recovery key. I logged in to my account and used listed recovery key. But this recovery key does not help and there is no other option to get access to PC anymore. I looked into all possible information on web pages but still I did not find solution if you have bitLocker key but it is not working to unlock PC.