Windows 10: Unrecognised billing

Discus and support Unrecognised billing in Windows 10 Updates and Activation to solve the problem; I am being billed twice by Microsoft per year.Once in June for $139, changing to $179 in June.Once in February for $237.60.I need to know what the two... Discussion in 'Windows 10 Updates and Activation' started by Bob Mitchell2, Mar 25, 2025.

  1. BOB MITCHELL2
    Bob Mitchell2 Win User

    Unrecognised billing


    I am being billed twice by Microsoft per year.Once in June for $139, changing to $179 in June.Once in February for $237.60.I need to know what the two charges are for.

    :)
     
    Bob Mitchell2, Mar 25, 2025
    #1
  2. LOUISA SULLIVAN
    Louisa Sullivan Win User

    Unrecognised billing charge

    Good morning

    I’m really hoping someone can help me with multiple U

    unrecognised billing charges. I continue to get charges that I don’t recognise on my credit card statements. The amounts are random:

    January 12, 2024

    Microsoft#G036899819 MSBILL.INFO - $156.71

    December 21, 2023

    Microsoft#G034476289 MSBILL.INFO - $160.08

    November 9, 2023

    Microsoft#G032102301 MSBILL.INFO - $163.58

    October 9, 2023

    Microsoft#G030592453 MSBILL.INFO - $58.65

    I’ve had my credit card company investigate and they suggest I inquire with you, Microsoft. The charges started on 9 October and I didn’t sign up to or subscribe to any Microsoft products at this time.

    Really hoping you can help me and provide some answers as I feel this is a potential fraud case.

    Kindest regards

    Louisa
     
    Louisa Sullivan, Mar 25, 2025
    #2
  3. JOHN DEV
    John DeV Win User
    Unrecognised billing charge

    Hi, good day! I'm a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    Please check and try Bill Smithers suggested solutions in the older thread below if it helps.

    https://answers.microsoft.com/en-us/windows/for...

    Kindly let me know if you have any further concerns.

    Kind regards,



    Independent Advisor
     
    John DeV, Mar 25, 2025
    #3
  4. MICHAEL REY
    Michael Rey Win User

    Unrecognised billing

    i cannot purchase in app games with mobile billing

    Hello,

    There are several reasons why you are experiencing an issue when purchasing applications. It could be an internet connection issue or your mobile operator doesn't support this payment method. To know more, please provide the following information:

    • Are you using WiFi when purchasing applications?
    • Is the issue happening when purchasing a specific application?
    • Have you tried any troubleshooting steps?

    We suggest that you check this link to make sure your mobile operator supports Mobile Operator Billing as a payment
    method.
     
    Michael Rey, Mar 25, 2025
    #4
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Unrecognised billing

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