Windows 10: Unrecognised charge

I have just found out there a recurrent charge to my credit card for HK$78 every month. The last charges detailsMSFT *<E0500QXZ0B>PURCHASE ID: Z62LBMW7WWZQ 9999999999Can you please check and terminate it.Please contact me at *** Email address is removed for privacy ***

:)

 

Unrecognised billing charge

Good morning

I’m really hoping someone can help me with multiple U

unrecognised billing charges. I continue to get charges that I don’t recognise on my credit card statements. The amounts are random:

January 12, 2024

Microsoft#G036899819 MSBILL.INFO - $156.71

December 21, 2023

Microsoft#G034476289 MSBILL.INFO - $160.08

November 9, 2023

Microsoft#G032102301 MSBILL.INFO - $163.58

October 9, 2023

Microsoft#G030592453 MSBILL.INFO - $58.65

I’ve had my credit card company investigate and they suggest I inquire with you, Microsoft. The charges started on 9 October and I didn’t sign up to or subscribe to any Microsoft products at this time.

Really hoping you can help me and provide some answers as I feel this is a potential fraud case.

Kindest regards

Louisa

 

Toshiba Laptop Not Holding Battery Charge  

attached is a pic of the internal of the laptop there does NOT appear to be a CMOS battery what should my next steps be? - fully charge existing battery and see if i remove it and install back teh next day whether its still fully charged? - charge the battery for 18 hours to charge the internal CMOS battery? - suggestions please as Im not sure

 

Battery Won't Charge Fully

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.