Windows 10: Unrecognized Billing charge from Microsoft

This article will guide you in investigating an unrecognized billing charge from Microsoft for a product you did not purchase.How does an unidentified Billing charge from Microsoft look likeTypically, a charge from Microsoft would be in the name of Msbill.info on your bank statement of your account, something like this:MICROSOFT*MICROSOFT 365 PMSBILL.INFO WAAs per the statement, the payment was made for Microsoft 365. However, sometimes the payment description may not indicate the reason for the payment.Steps to do for reversing and refund for a Billing Charge Please see the steps below to ide

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Unrecognized charge on credit card

Your question is outside the scope of this Community.

We don't work for Microsoft.

We are mainly volunteers here.

Due to privacy restrictions we have no access to your private details to be able to assist you here.

How to investigate a billing charge from Microsoft or MSbill.info.

How to investigate a billing charge from Microsoft - Microsoft Support

Cancel or turn off recurring billing for a Microsoft subscription:

https://support.microsoft.com/en-us...or-turn-off-recurring-billing-for-subscriptio

Contact Microsoft Store Support

https://support.microsoft.com/en-us...-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0

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Order history

Look up a guest order using your email address and order number

1. Get more info about refunds
   
2. Investigate unknown charges on your statement
   
3. Prevent accidental or unauthorized purchases
   
4. "Microsoft office locations around the world"
   
   https://www.microsoft.com/en-us/worldwide.aspx
   
   "Global Customer Service phone numbers"
   
   https://support.microsoft.com/en-au/help/13948/global-customer-service-phone-numbers
   

 

billing charge

That's a charge from the Microsoft Answer Desk.

We have no connection with that and no ability to investigate any Answer Desk charges. See

https://support.microsoft.com/en-us/help/10623/microsoft-account-investigate-billing-charge

 

Billing Charges

Work through this article and pages it links to. You should be able to determine what you're being charged for.

How to investigate a billing charge from Microsoft

https://support.microsoft.com/en-us...icrosoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

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