Windows 10: Unreliable behavior with Xerox printer

This weird thing keeps going on with the printer in my office. Most of the time it appears as "offline", although it's on and everyone else prints with no problems (I am the only one with Windows 10), and the green tick appears on it on the Devices and printers. Furthermore, when Windows is able to recon the printer is online, I keep getting general "Couldn't print" errors, with no more information. Again, everyone else can print.

There's been only a single time I was able to print; after next restart it went back to those problems. I haven't changed any settings and Windows doesn't give me much to work with, since the output is limited to "the printer is offline, turn it on", and those general errors.

Any idea of where to what to do or where to start?

:)

 

unsupported printer drivers

When I downloaded the drivers from Xerox, my computer still couldn't find my printer (Xerox Docuprint N17 network laser printer). The software from Xerox asked for an IP address. When I printed the config sheet from the printer it did not list an IP address
or the mask info. It lists info under the headings: general, system menu, tray menu, PCL Menu, parallel menu, and serial menu, but there is no IP address under any of those headings.

So to summarize, the drivers downloaded from Xerox but my printer is not found. Xerox won't help because they do not support my printer anymore. The global drivers from Xerox had worked for windows 7, and this problem of not finding the printer started
this week when I went to windows 10.

 

New HP laptop - Printer works, scanner does not (all-in-one HP)

Try to use Printer as Xerox:

- Keep some page under scanner

- Xerox that page

- does your printer Scans & Print?

 

Every one else is NOT on Windows 10. That is one indication of the problem. Are you sure you have the correct Windows 10 printer driver ??

 

Go to their web site and download the driver for the model of printer you have
If you cant find one for windows 10 see if there is one available for windows 8.1
Keep us informed how you get on

 

If you have IT personnel or department in your company, time to get them to work for their pay.