Windows 10: Unresponsive Bluetooth Devices

Hi! So I have a 3-year old Asus Zenbook Pro (UX501-JW) which I recently attatched to an Asus 27" monitor. I set the laptop on a mount and changed power settings to display only on 2nd screen - "do nothing" when lid closed, 15m screen timeout, 30m sleep. I have a Razor Orochi bluetooth mouse that ive been using for about a year and a half now with no issue, and with my new monitor setup, I added a little Anker bluetooth keyboard. Since starting this new setup, Ive noticed that my mouse drops *constantly*, to the point that I sometimes get the urge to smash it against the wall. It will drop mid-use, as im scrolling it across the screen or immediately after clicking something, entirely at random and seemingly out of the blue. Clicking it once more will get it to reconnect within about 2-3 seconds This has been going on for about a month now. Ive tried the following so far:


-Toggling Razor Synapse on and off (letting it run in the background or terminating system process altogether)

-Toggling "Liftoff Range" on Synapse to 1 (Though im pretty sure this does nothing for the mouse in bluetooth mode. You cannot even access this setting without first plugging the mouse in via USB)

-Adjusting Device Manager "Power Settings" on the mouse to "allow this device to wake computer" in all its various iterations; Adjusting Intel Bluetooth power settings (and just about anything else "bluetooth related") to uncheck the option for "allow computer to turn off this device"

-Uninstalling, reinstalling bluetooth drivers, restarting the computer, etc etc


At one point, after setting literally every bluetooth-related device in the DM to uncheck the "Allow computer to turn off" option, I noticed things became a bit laggy. The windows troubleshooter recommended resetting my power settings to "balanced," which I rightfully assumed would reset the power settings for those bluetooth devices back to the "allow computer to turn off..." option once more. So I went ahead and accepted the windows prompt, and my power settings reset back to "balanced," and low and behold my issue thusly expanded to my keyboard as well, though in a different way. Now, since resetting the "balanced" power settings, my bluetooth devices can no longer wake my computer from sleep. I now have to open up my laptop just to tap the space bar in order to get it back on again. Once more, I ensured to set all my devices to *not* "allow computer to turn off this device", including and especially the intel bluetooth chipset, but no dice. Anyone have any ideas on what the heck could be causing this? Its driving me nuts to the point I want to give up on using a monitor altogether.


Thanks in advance to anyone who can help

:)

 

Bluetooth Technology Gets Faster With Bluetooth 3.0

From its annual All Hands Meeting in Tokyo this week, the Bluetooth SIG formally adopted Bluetooth Core Specification Version 3.0 + High Speed (HS), or Bluetooth 3.0. This latest iteration of the popular short-range wireless technology fulfills the consumers' need for speed while providing the same wireless Bluetooth experience – faster. Manufacturers of consumer electronics and home entertainment devices can now build their products to send large amounts of video, music and photos between devices wirelessly at speeds consumers expect.
Bluetooth 3.0 gets its speed from the 802.11 radio protocol. The inclusion of the 802.11 Protocol Adaptation Layer (PAL) provides increased throughput of data transfers at the approximate rate of 24 Mbps. In addition, mobile devices including Bluetooth 3.0 + HS will realize increased power savings due to enhanced power control built in.


"Like Ricky Bobby in Talladega Nights, this latest version was 'born to go fast,' said Mike's Blog, Ph.D., executive director of the Bluetooth SIG. "Utilizing the 802.11 radio was a natural choice as it provides efficiencies for both our members and consumers – members get more function out of the two radios they are already including in devices, and consumers with Bluetooth 3.0 + HS products will get faster exchange of information without changing how they connect. We are excited to expand the possibilities of the PAN."

This newest version of Bluetooth technology builds on the inherent qualities of the current 2.1 + EDR version, including Simple Secure Pairing and built-in, automatic security. And as with all versions of theBluetooth specification, v3.0 + HS provides developers, manufacturers and consumers with the benefit of backwards compatibility, enabling both the expansion and enhancement of this technology with every new specification release. Once products reach the market, the easiest way for consumers to learn which devices are compatible with other Bluetooth enabled devices is to visit the Bluetooth Gadget Guide.

Applications
With the availability of Bluetooth version 3.0 + HS, consumers can expect to move large data files of videos, music and photos between their own devices and the trusted devices of others, without the need for cables and wires. Some applications consumers will experience include:

• Wirelessly bulk synchronize music libraries between PC and music player or phone
• Bulk download photos to a printer or PC
• Send video files from camera or phone to computer or television

Availability

The Bluetooth SIG's formal adoption of the specification is only the first step in the product lifecycle. News out today from wireless chip manufacturers and Bluetooth SIG member companies Atheros, Broadcom and CSR shows the second step – getting silicon solutions to device manufacturers – is already underway. End products for consumers are expected to be in the market in 9 to 12 months.

Technical Specifications
This new specification release includes several major enhancements (learn more here - page requires member login):

• Generic Alternate MAC/PHY (AMP)
• 802.11 Protocol Adaptation Layer (PAL)
• Generic Test Methodology
• Enhanced Power Control
• Unicast Connectionless Data

Source: Engadget

 

Bluetooth device is shown as not present.

Hello Dominika,

Thank you for getting back to us. Since the issue still persists after following the steps on the article above, we'd like to know more. Kindly answer the following questions:

• Did you checked whether the Bluetooth device is listed under hidden devices in Device manager?
• What is the make and model of your Bluetooth device?
• Can you tell us the specific bluetooth devices that you're using on your Windows 10?
• Have you checked whether the Bluetooth driver is listed under installed programs under Programs and features?
  

Meanwhile, we suggest that you check if the Bluetooth services is enabled by following the steps below:

• Press Windows + R keys on the keyboard, type services.msc and press OK.
  
• Right click on Bluetooth Support service and select
  Restart.
  
• Right click on Bluetooth support service and select Properties
  and check if the startup type is Automatic.

We'll be waiting for your response.

 

I don't have any bluetooth devices but windows turned it on!!

1. I have no bluetooth devices in devices manager.
2,3,4. they all turned off before.

reboot or shutdown doesn't solved it.
i have USB wireless Mouse/Keyborad. i plug it out and use PS/2 but nothing.
i used DISM to repair image.

i tried everything but its not make any changes and windows still showing Bluetooth turned on.
a few days ago it was not even showing Bluetooth in Action Center but i don't understand what happened, no devices added or changed in my PC, no software Installed or Uninstalled, not a single Settings Changed in Windows or BIOS!!!