Windows 10: Unresponsive Mouse and Keyboard (Not USB Connected)

After I finished installing Windows 10 to my Windows 7 computer, it began to misbehave and not function correctly. After that, the keyboard and mouse stopped working (The cursor was gone completely). I tried restarting the computer but that didn't work. I am stuck on the login screen and can't do anything. Please help me.

:)

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

keyboard and optical mouse usb

Hi,

To assist you better, answer the below question.

• Are you getting any message when you connect the USB Keyboard and Mouse?

I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.

Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps.

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
  

I suggest you to refer to the following Microsoft article on
Troubleshooting: Keyboards and check if it helps.

https://www.microsoft.com/hardware/en-us/help/support/troubleshooting/keyboard/common-issues

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

Mouse and keyboard suddenly become unresponsive.

Hi luknforanswers,

Unresponsive mouse and keyboard could be due to outdated device drivers. Have you tried disconnecting and reconnecting the mouse or keyboard? What about using the keyboard or mouse with a different computer or connecting another keyboard or mouse to your
computer? Here are some of the things you can try to check your hardware:

• Unplug USB cables and wait for a little while for the device driver to be unloaded by Windows, and then plug the device back in.
• Try using a different USB port on your PC.
• If you use a USB hub between the device and the PC, make sure the hub has power. If it’s still not working, try removing the USB hub and plugging the device directly into a USB port on the PC.
• Make sure that the cables on your device aren't damaged in any way.
• Check any battery-powered devices to see if they are fully charged or have fresh batteries.
• Make sure there’s no dirt blocking keys or sensors.

Let us know how it goes.