Windows 10: Unsolicited Call from Microsoft services related to supposed infected computer in order to...

Hi, I got today, 01/04/2023 a call from supposed Microsoft services related to hacking of my computer. They were telling that numerous errors were seen at your back office coming from my computer and you were about to block my computer.For information they had my Microsoft reference number contract. I postpone the resolution of the issue because I was not sure it was a call from your services. I have review the microsoft reports which show that these calls are hacking tentative.Can you confirm you never call your customer for any issues.I have a question, they have my licence information refer

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18443253916 is this a good # for microsoft i was told to call it because my computer is supposed to be infected

18443253916 is this a good # for microsoft i was told to call it because my computer is supposed to be infected

 

Microsoft Service Blocking Games

What I meant by disabling Microsoft services was the following:

• Leaving "Hide Microsoft Services" unchecked, disable all services
  
• Check "Hide Microsoft Services", enable all services
  
• Un-check "Hide Microsoft Services", ensure most are still disabled (the ones that cannot be disabled were left enabled).
  

This solved the issue for both the games, and the display settings pane.

I have also tried a proper clean boot, disabling all non-MS services, and also disabling any MS services related to "Display", "Graphics", "XBox", and "Gaming" - this did not solve the issue.

Re-registering the settings app did not solve the issue.

Uninstalling the display driver with DDU and reinstalling with the latest AMD driver did not solve the issues.

Turning off non-MS services does not solve the issues (troubleshooting step 4).

Malwarebytes and Bitdefender premium both report no infections (step 7).

SFC and DISM report no issues (step 10).

New Local Admin account does not solve the issues (Step 17).

I am in the process of preparing the Repair Install, and will report back once complete.

 

Stop unsolicited emails from Microsoft


These are not "Marketing" materials in the traditional sense, so they are not considered "unsolicited". You signed up for a service and/or product and these emails are intended to help you transition to that product. That's why there is no "unsubscribe" because this is not a mailing list that will continue past the initial "Here's how to use this product" emails.