Windows 10: unsupported graphics card epic games

Fortnite has been crashing for months now, today this pop up window came up "unsupported graphics card" by epic games. all my drivers are up to date, intel Iris Xe Graphics version 32.0.101.6651Windows 11 Pro 64-bit 10.0, Build 26100 26100.ge_release.240331-1435 System Model: HP EliteBook 830 13 inch G10 Notebook PC BIOS: V70 Ver. 01.08.00 type: UEFI Processor: 13th Gen IntelR CoreTM i7-1355U 12 CPUs, ~1.7GHz

:)

 

Unsupported Graphics Card, June 13, 2024

Need help, Epic Games notified that my graphics card is unsupported and cannot be detected, to which my Dishonored 2 game was gone laggy!!!

It was supposed to have 8GB VRAM but now it changed to 128MB VRAM!

Here is my dxdiag files.

Please send help

DXDIAG – Google Drive

 

Unsupported Graphics card .

Hello Ayush,



Thank you for posting your query in Microsoft Community.



I request you to try the following steps:



Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Press “Windows Logo” + “X” keys on the keyboard.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.



Update Driver Software from the Manufacturer’s website:



Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.



I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



Thank you.

 

Unsupported Graphics Card

My graphics card has been acting weird, I was just using my laptop and then Epic Games Launcher gave an error like "there is a problem with your graphics card" (Not Epic Games related. I get the same error but in a different way in Steam too.) . This has happened numerous times before. I've tried reinstalling or removing and installing the drivers a LOT of times. I've also tried updating chipset drivers (Weirdly enough the problem was gone for a while after that.).

Also the reason behind I am writing this on Microsoft Community is, I don't think this is NVIDIA related in any way. I've also contacted NVIDIA support, followed the steps and temporarly resolved the problem.
Some additional information: The problem sometimes disappears when I reboot my laptop.
It's completely random. I can't tell why and when this happens.
I don't think there is something wrong internally with my laptop.
I've also tried reinstalling Windows. Again, resolved it only for a while.
Thank you for your help and time.