Windows 10: Unsure of black screen issue cause

Before I start explaining the issue here are my specs + os:OS: WIndows 11MB:B450 TOMAHAWKGPU: RX 580CPU: AMD Ryzen 7 2700 Eight CoreI've been having this issue for almost more than 2 months my screen has been going black under load and the pc has still been running mouse and pc led lights stay on mostly in games I took it to a "professional" and all they did was clean it out and it helped a little bit since the issue stopped having so frequently but my temps stay around a normal range so I can't tell if my GPU is dying or if it has something to do with the PSU because when I switched my

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KB4497935 CAUSING INFINITE BLACK SCREEN WITH SPINNING CIRCLE

Hi,

Thanks for the reply and appreciate your efforts to work on this issue.

Please answer these questions to get additional information for clarity:

1. Are you getting a black screen before signing in to Windows 10?
   
2. Are you getting a black or blank screen after signing in to Windows 10?
   
3. Are you getting a black screen with spinning dots after restarting the device?
   

Some of the common scenarios that can cause a black or blank screen to occur are connection problems with your display, display adapter driver update issues, or issues with recent updates or installations.

Suggest you to follow the steps from this article to check if that works.

Troubleshoot black screen or blank screen errors:

https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors

Let us know the result of the steps performed so that we can help you further.

Awaiting your reply.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

Black Screen after Log on


Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad