Windows 10: Unusual Freeze After Extended Idling/Watching Videos

Hey all,

I've been having a strange recurring issue since updating to Win10 Version 20H2. Occasionally when idling or watching videos for extended periods, my PC will very slowly lose functionality. It's not quite a freeze or a crash - I can still move my mouse and interact, even continuing to use open browser windows for a limited time. But certain programs (like task manager) will no longer open, the PC won't respond to shut down or hibernate, performance monitors will stop updating, and the system will gradually stop responding, losing the ability to open or close windows. It feels almost as if the PC is no longer using its memory correctly, like it's just running on whatever it's got allocated, with performance degrading as it's used up. The computer never hard freezes, crashes, or BSODs, and I can use my mouse all the way up until I hard reset it using the power button.

The issue is relatively rare - happening once every 2-3 days - and I can't reliably reproduce it. Sometimes I can leave my computer playing a video for hours with no issues, and other times it'll do this after 30 minutes or so. It never seems to have issues under load - playing games or other process-heavy tasks is always fine. I've run various Prime95 and memtest86 tests, and it doesn't seem to be an issue with the memory itself; I upgraded my mobo/memory shortly after updating Windows, and this issue appeared on both my previous setup and my current one.

You can find a DxDiag of my system here:
https://pastebin.com/7Tv0WtEa

Any assistance is appreciated!

submitted by /u/SelwynCoy
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:)

 

Can't watch videos on Win 10

Hi,

Please assist me with the following information related to this issue:

• Which web browser are you using to watch online videos?
• Do you receive any error message?
• What is the make and model of the computer?

If you are using Internet Explorer to watch online videos, I suggest you to
follow the steps mentioned in the following link and check:Why won't videos play in Internet Explorer?

Note: The above mentioned article contains steps to reset IE. Resetting Internet Explorer's settings is not reversible. After a reset, all previous settings in IE are lost and cannot
be recovered.

Please reply us with the required information along with the status of the issue to assist you further.

 

Problem watching videos

Hi Ara,



Thank you for writing to Microsoft Community forum.



To have a better clarity on the issue, respond to the questions listed below:

• Were any changes made on the computer prior to this issue?
  
• Does the issue persist on all sites?
  
• Do the downloaded videos play fine?
  

Meanwhile you may try the steps listed below and check if it works:

• Right click on the video you’re watching.
  
• Click on ‘Settings’.
  
• On the first tab, make sure ‘Enable hardware acceleration’ box is unchecked.
  

Regards,

 

Video on Facebook Watch

I have noticed the problem is not just on Facebook watch, its with other videos on Facebook also.

I did the trouble shooter as you instructed, and Facebook is not listed as a "windows store" app. Not sure what the next step would be.

Paula Nees