Windows 10: Update - 11 Nov 2024 biometric issue

After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. Re-registering my fingerprint is also not functional. SO frustrated! Please help!

:)

 

biometric devices

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Enable Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default. However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates Windows Components Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics

Select enable option and click on Apply and
OK button.

Now, restart your computer and follow the instructions provided below.

After restarting the computer, I suggest you to disconnect and reconnect the fingerprint sensor device and check if the drivers are getting detected in Device Manager. If the issue still persist, follow method 2.

Method 2: Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

After installing the drivers in compatibility mode, follow the method 3 and check if you are able to get the sign in option with Biometric.

Method 3:

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

we are facing issue after updating new windows 10/11 -windows update patch.

facing issues after updating the below windows patch for Windows 10 and windows 11 and we don't installed any third party application between that time. Kindly check and suggest.

• May 29, 2024—KB5037849 (OS Build 19045.4474) Preview
  
• June 11, 2024—KB5039211 (OS Builds 19044.4529 and 19045.4529)
  

• May 29, 2024—KB5037853 (OS Builds 22621.3672 and 22631.3672) Preview
  
• June 11, 2024—KB5039212 (OS Builds 22621.3737 and 22631.3737)
  

 

Cumulative updates for Windows - May 2024

We have multiple Windows 10 22H2 workstations that do not detect 2024-05 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5037768). If you run the Windows update list in powershell or click "Check for updates" we see the following:

KB5037771 134GB Windows 11, version 23H2

The KB listed appears to be related to the 2024-05 Cumulative Update for Windows 11. Why is this appearing on a Windows 10 machine and why won't the Windows 10 machine detect 2024-05 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5037768)? We have attempted the Windows Update reset script on affected already without resolution to this issue.