Windows 10: Update/Black Screen

I have Windows 10. After login is complete you will see the screen and all of the apps for about 10 seconds and then the screen goes black but you can still see the mouse arrow. I can get to task manager by doing alt control delete. I have held down shift and press the restart from that screen and entered the recovery or repair screen but it will not allow me to restart in safe mode or reset the computer it just goes back to the black screen. Through task manager I am able to open Windows Explorer to get to files and to get to the control panel but I don't know what to do after that. When I try to open settings I have an error message from Explorer. EXE that says class not registered. Also Explorer. EXE in task manager shows it's running but is disabled and I am unable to open the properties of it. In the Windows event logs it shows that Windows did an update in the early morning hours before this started. Please help.

:)

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.