Windows 10: Update issues with KB5000802, error code 0x800f0831

Discus and support Update issues with KB5000802, error code 0x800f0831 in Windows 10 Installation and Upgrade to solve the problem; Hi, I have an issue trying to install update KB5000802. Every time it tries to update it gets to 20% installed and stops. It gives an error code of... Discussion in 'Windows 10 Installation and Upgrade' started by IanSynac, Mar 25, 2021.

  1. IanSynac Win User

    Update issues with KB5000802, error code 0x800f0831


    Hi, I have an issue trying to install update KB5000802. Every time it tries to update it gets to 20% installed and stops. It gives an error code of 0x800f0831. Does anyone have an idea of how to resolve this? Thanks!

    :)
     
    IanSynac, Mar 25, 2021
    #1
  2. Piter101 Win User

    Windows Error when booting up The Sims 3 error code 0x800F0831

    When you get error code 0x800F0831,
    perhaps . NET Framework 3.5 is disabled. It has confirmed that this issue can be fixed by enabling it.

    While the error code 0x800f0805 might have occurred due to some misconfigured or corrupted Windows system files. Did you install any recent update? I recommend that you follow the series
    of troubleshooting steps provided in this
    article
    .
     
    Piter101, Mar 25, 2021
    #2
  3. Rod260243 Win User
    Cumulative update KB4530684 fails with error code 0x800f0831

    Hello. I'm currently on Windows Version 1903, build 18362.418. I've been trying for some time to install the latest cumulative update KB4530684, both via Windows Update and directly from the Microsoft Update Catalog, but it always results in failure, with
    error code 0x800f0831 shown in Update History.
    On Googling this error, I found the following information from Error 0x800f0831 installing an update - Configuration Manager
    "When you try to install a Windows update, especially a cumulative update, you receive the following error message in WindowsUpdate.log:

    FATAL: CBS called Error with 0x800f0831
    This issue is more likely to occur when there is no access to Microsoft Update.
    Additionally, you receive error messages that resemble the following in CBS.log:
    Store corruption, manifest missing for package: <Missing_Package>

    Failed to resolve package '<Missing_Package> [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    Mark store corruption flag because of package: <Missing_Package> [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    Failed to resolve package [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    Failed to get next package to re-evaluate [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    Failed to execute execution chain. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    Failed to process single phase execution. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    WER: Generating failure report for package:<Failed_Package> status: 0x800f0831, failure source: Execute, start state: Staged, target state: Installed, client id: DISM Package Manager Provider
    Note <Failed_Package> represents the package that can't be installed. <Missing_Package> represents the package for which the manifest is missing.
    This issue occurs because the update that can't be installed requires the manifest of a previous update package.
    To fix the issue, follow these steps:

    Go to Microsoft Update Catalog.

    In the Search box, enter the package ID of the <Missing_Package>.

    Download the package and then install it.

    Reinstall the <Failed_Package>."
    The following are extracts from my CBS.Log, following the latest failed installation:-
    2019-12-25 17:53:56, Info CBS Store corruption, manifest missing for package: HyperV-VID-Package~31bf3856ad364e35~amd64~~10.0.18362.1

    2019-12-25 17:53:56, Info CBS Mark store corruption flag because of package: HyperV-VID-Package~31bf3856ad364e35~amd64~~10.0.18362.1. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    (several lines later):-
    2019-12-25 17:54:06, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~18362.535.1.6, status: 0x800f0831, failure source: CBS Other, start state: Absent, target state: Installed, client
    id: WindowsUpdateAgent
    I assume that 'HyperV' refers to Hyper-V which, from what I can gather, shouldn't apply to my Windows Home computer. Entering 'HyperV' in the Update Catalog's search box fails, but 'Hyper-V' results in a number of entries, none of which are clear to me
    and I don't want to make matters worse by trying to install the wrong thing!.
    Can anyone shed any light on this please?
     
    Rod260243, Mar 25, 2021
    #3
  4. keket Win User

    Update issues with KB5000802, error code 0x800f0831

    Hyper-V enabling failed with error code 0x800F0831

    Hi Froydo, did you eventually find out the cause of this issue ? I have exactly the same problem on my Windows 10 Pro 64-bit. More precisely, I can install all components under "Hyper-V", except "Hyper-V services" (installation ends up with the 0x800F0831 error code).
     
    keket, Mar 25, 2021
    #4
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Update issues with KB5000802, error code 0x800f0831

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