Windows 10: Update KB4561621 -has made my Brother printer NOT work

Hi,


There is a problem with this update.


The Windows 10 update KB 4561621 has done 'something' and now my Brother MFC-J615W printer no longer print. On running the troubleshoot it all looks OK /no errors found.

You go to print and the document briefly appears in the print queue and then disappears.


Uninstalling the brother software and drivers, disconnecting the printer and re-installing the software and connecting the printer when specified does NOT fix the issue.

Uninstalling the update DOES fix the problem and the printer will print OK...... until windows updates again and of course the problem returns. I even turned OFF updates as per an EaseUS web page but .... Win 10 will still revert and update.


How do I fix this ? !?!

:)

 

Brother Printer exists & works, but won't "Install" - Why?

Gang I have really appreciated how Windows 10 can pickup devices on the network and get them working without the user even knowing what happened. Saves steps. With multifunction printers, however, it is better in some cases to run the Manufacturers software stack for key important key features, in this case scanning multiple pages into one PDF. I have not seen a case like this one: The Device, a Brother MFC-L2707dw, is working - windows dropped it into Devices & Printers with no intervention, both by USB, and later by WIFI. The basic functions work. It will print, scan, and copy. But all not well.

The info on the printer is not populated other than the basic ID: it gets the model correct, all other information missing in Windows Devices & Printers. Most importantly, in trying to install either the Basic Drivers package or the Full Features package from Brother [they only list those two in Downloads for Windows 10], I have to quit the install because it cannot detect the printer. Fails when connected by USB, and fails when connected only by WIFI [and the printer works on WIFI as well as USB]. Similarly, if I delete the Printer and then use the "Add Printer" in Windows Control Panel, Windows 10 cannot discover the device. [but it does... just not the prescribed way]

I have not tried this in Safe Mode - I assumed drivers would be squelched and the package would fail again.

Anyone have a suggestion here?

C

 

Can't Access networked Brother Laser printer- To print or use Web I/f

Not all Printer drivers are included in the installation media. Even mine (Brother HL-4040CN), you would need to manually add it to the list:

1. Control Panel->Devices and Printers->Add a Printer
2. Follow the steps to set up a network printer. At one point, Windows will search for available printer, click on "The printer that I want isn't listed"
3. Click on "Windows Updates". Windows will start downloading a complete list of Printers.
4. Select your printer name & model then install.

EDIT: Just tried to install as a USB printer for MFC-7820N since I don't have this printer to set up as a network printer. The result as shown in the list after clicking on "Windows Update":

 

Brother printers - wireless connection

Yep, over the years I've contacted Brother by phone and online chat and email. They have a list of stock responses, none of which have solved the problem. Their printers work great when they're actually working. But the wireless issues are maddening. With other printer brands, my experience has been different - when the internet connection is restored, the printers automatically reconnect to the wifi SSID and work properly again, immediately. But for some reason this does not happen with Brother, even when their printers have reconnected.