Windows 10: Update killed my keyboard and mouse

Discus and support Update killed my keyboard and mouse in Windows 10 BSOD Crashes and Debugging to solve the problem; The May 2020 update ended up killing my mouse and keyboard. Had to uninstall it. Got some functions back but the computer is a mess, slow internet and... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by wast my time, May 15, 2020.

  1. WAST MY TIME
    wast my time Win User

    Update killed my keyboard and mouse


    The May 2020 update ended up killing my mouse and keyboard. Had to uninstall it. Got some functions back but the computer is a mess, slow internet and just sucks!

    I've spent 11 hours on this. The new thing is the Audio Service will not run or reinstall no sound!. Is MS going to fix my issues?

    IT guys are lost. Is this why I buy your product?

    :)
     
    wast my time, May 15, 2020
    #1
  2. JOHN FER
    John Fer Win User

    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, May 15, 2020
    #2
  3. MICHAEL GALL
    Michael Gall Win User
    keyboard and mouse not working

    Hi Chrystal,

    For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you using a wired or wireless keyboard and mouse?
    • Have you tried using a different keyboard and mouse? If yes, how was it?
    • Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
    article.

    We look forward to your response.
     
    Michael Gall, May 15, 2020
    #3
  4. EESHWAR KUMAR
    Eeshwar Kumar Win User

    Update killed my keyboard and mouse

    keyboard and mouse pad problems

    Hi James,

    Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

    I suggest you to update the drivers for keyboard and mouse by following the steps below.

    • Right click on Start icon and select Device Manager.
    • Expand Keyboard (for keyboard) and Mice and other pointing devices (for mouse).
    • Right click on the driver and select Update Driver Software.

    Hope the information is helpful. Feel free to
    write to us for any other assistance with Windows, we’ll be glad to assist you.
     
    Eeshwar Kumar, May 15, 2020
    #4
Thema:

Update killed my keyboard and mouse

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