Windows 10: Update Problem KB 5000802

I have read the "Known Problems" for this update reference printing.


I tried the "Workaround" KB5001649. It did not solve my problem.


I use the print option from the right click menu in Windows File Explorer frequently to print JPEGS. This update results in a print that is only on the outer edges - majority of the page blank in the center.


I really am getting tired of getting another update and then having to uninstall again.


Any ideas?

:)

 

Failing to update these KB 3135782, KB 890830 and KB 3135173

Hello,

Thank you for posting the query on Microsoft Community.

From your issue description, I understand that you are facing issue in updating windows updates. Not to worry, I am here to help you with this issue.

I would suggest you to try the below methods and check if it helps.

Method 1:

I suggest you to run the Windows Update troubleshooter and check if it helps.

1. Click on search bar next to Start Menu.

2. Type “Troubleshooting” without the quotes and click on
Troubleshooting.

3. Click on View All on the left panel of the screen.

4. Click on Windows Update

5. Click on Next and follow the prompts to run the troubleshooter. Restart the PC and check.

If the above steps doesn't work, try the below automatic Windows troubleshooter
and check if it helps.

Troubleshoot problems with installing updates
Windows Update: FAQ

If the above steps doesn't work try the below.

Method 2:

I would suggest you to manually reset the Windows update components and check if it helps.

Reset Windows update components.

Resetting Windows Update Components will fix corrupt Windows Update Components and help you to install the Windows Updates. Please follow the below steps to reset the Windows Updates Components manually:

• Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.
• Stop the BITS, Cryptographic,
  MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.
  
  • net stop wuauserv
  • net stop cryptSvc
  • net stop bits
  • net stop msiserver
• Now rename the SoftwareDistribution and
  Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.
  
  • ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
  • ren C:\Windows\System32\catroot2 Catroot2.old
• Now, let’s restart the BITS, Cryptographic,
  MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the
  ENTER key after you type each command.
  • net start wuauserv
  • net start cryptSvc
  • net start bits
  • net start msiserver

5. Type Exit in the Command Prompt to close it.

Now you may try running the Windows Updates and check if the above steps resolve the issue.

For reference: Windows Update - Additional resources - Windows Deployment

Disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry
incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/)


How to back up and restore the registry in Windows

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Update problems

Hi TiffanyBowers,



Thank you for posting to the Microsoft Community. I understand your Lumia 610 keeps getting stuck on step 6 of the update that you're trying to install. I can provide you a few steps to try in an effort to resolve the update issue.



There are a couple of different steps on a support page located at
http://support.microsoft.com/kb/2484484 that we'll want to try. I would suggest the steps for stuck in download mode, stuck at OEM splash screen, and error not listed on this page.



Before performing the suggested reset under the steps for error not listed, I would first suggest trying a soft reset. If you're able to remove the battery, leaving it out of the phone for a few minutes will soft reset the phone. Another option for performing
a soft reset would be to hold the power and volume down buttons until the phone has restarted completely.



Please let us know if any of these suggestions are helpful to your update issue.



Regards,

 

Windows Update problem

Hi John,

Thank you for posting in Microsoft Community.

As Gerry is working on the dump files, I suggest you to try the below steps and check if the issue is resolved.

Step 1: I suggest you to uninstall the anti-virus software installed on your device and check for the updates.

Step 2: I suggest you to run the Windows Update troubleshooter and check.

Windows Update troubleshooter resolves problems that prevents you from updating windows.

Steps:

• Press Windows key and type
  Troubleshooting.
• Click on Troubleshooting and click on
  View all in the left pane.
• Select Windows Update to run the Windows Update Troubleshooter
  and follow the on-screen instructions.

If the issue still persists then,

Step 3: I suggest you to try the steps from the link to
Reset Windows Update components and check if you are able to find the Windows Updates.





Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you
follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Refer to the below article to backup and restore the registry in Windows:

How to back up and restore the registry in Windows

Hope it helps. Kindly update the status of this issue, we will be happy to help you further.