Windows 10: Update screen is blank.

I have two PCs. One custom build desktop and one Asus’s laptop. Today I decided to do optional cumulative update. And so I updated my laptop. My laptop showed downloading update, installing and then rebooted successfully. After that, I updated my custom build desktop, it showed downloading, installing and then it stuck on checking for updates and never showed me to reboot. After that, I rebooted my PC, but working on updates didn’t came. After that, I opened settings and opened updates, but now updates are blank. Nothing is coming on update screen. Please help.

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:)

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

FIX SCREEN SO IT DOESN'T GO BLANK

Hi Charlotte,



Thank you for writing to Microsoft Community Forums.



I understand that the computer screen goes blank after sometime, I’ll certainly assist you with this.



However, please let us know:

• Do you see any error message on the screen when the computer screen goes blank?
  
• When you say “I need to fix it so that doesn't happen” how are you fixing the screen?
  
• What is the make and model of the computer?
  

Meanwhile, you may want to refer the troubleshooting steps mentioned below:



If you are using a Desktop, then the first thing I would suggest you to do is check if the cables are connected properly.



Method 1: Refresh Graphics driver



I suggest you to try refreshing the graphics driver by using the key sequence
Windows logo key + Ctrl + Shift + B and see if that helps.



Method 2: Update graphics driver



I suggest you to try updating the graphics card driver and see if that helps. To do this, refer the steps mentioned below:

1. Press Windows logo key + X, and select
   Device Manager.
   
2. Expand Display adapters.
   
3. Right click on the display driver and select
   Update Driver.
   
4. Restart the computer.
   

Article for reference: Update drivers in Windows 10.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator