Windows 10: Update stuck on verify identity session expired

Discus and support Update stuck on verify identity session expired in Windows 10 Installation and Upgrade to solve the problem; I left my computer to update overnight and I woke up to “verify your identity.” Tried filling the info out but “your session has timed out. Please... Discussion in 'Windows 10 Installation and Upgrade' started by Rikafire, Aug 9, 2024.

  1. RIKAFIRE
    Rikafire Win User

    Update stuck on verify identity session expired


    I left my computer to update overnight and I woke up to “verify your identity.” Tried filling the info out but “your session has timed out. Please restart the process.” There is no option to restart and I’m afraid to hold down the power button since this was an update on an older computer and I have no backup. Edit: this is a Windows 10 update. My laptop is too old for windows 11

    :)
     
    Rikafire, Aug 9, 2024
    #1
  2. JOLENDATUSLER
    JolendaTusler Win User

    Setting up Windows 10 stuck at verify your identity page

    Spouse just got a new computer, trying to set it up, and the verify your identity page to get the security code is stuck saying session has timed out and to restart the process. Cannot change screen or log in to windows, can't leave verify page at all -
    how do we restart the process to continue with setup?

    ***Original title: verify identity page stuck and session timed out - help***
     
    JolendaTusler, Aug 9, 2024
    #2
  3. MOOCOW0405
    Moocow0405 Win User
    Verify your identity

    i bought a new lenovo ideapad laptop today and went to sign in to microsoft. I couldnt remember my password so it is asking to verify my identity. So i gave entered in my email and sent code about 10 times. I am not recieving an email. So then i decided
    to do it on my phone to see if it would work and it did. So password is reset. But i am still stuck on the verify my identity of my laptop.

    Now it is saying that the session has expired and to restart the process.

    It wont let me go back to try the process again or reenter my password! Help because my partner had bought exactly the same laptop and he is sotting beside me happily using his and im super frustrated.
     
    Moocow0405, Aug 9, 2024
    #3
  4. ASHLEY REID1
    Ashley Reid1 Win User

    Update stuck on verify identity session expired

    New computer is stuck at verify your identity page

    I’ve purchased a new computer but received a loop. My machine got stuck at the page "verify your identity". The issue occurred when I tried to set up the computer. It sent me to
    "verify your identity" page and when I was going to input the security code, it got stuck saying
    the session has timed out and to restart the process.

    I can’t do anything, neither change the
    screen or log in to Windows. I also can't leave verify page at all. Please help me to setup my machine.
     
    Ashley Reid1, Aug 9, 2024
    #4
Thema:

Update stuck on verify identity session expired

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