Windows 10: Update wiped Intall Files MS files,now laptop can't connect to printer

Fortunately I had a back up of all my Install Files.
Not sure why MS removed all the MS downloaded files but that's not the issue here.

This is an HP Pavilion laptop and the printer is an HP Deskjet 2540 (All in one series),

The issue is that the computer can no longer connect to printer.
Attempts thus far:
- Uninstall HP printer and re-install using the HP installation CD (now shows normally in Programs).
- Download and run HP Print and Scan Doctor

Also some help in another thread which got me back to the correct HP printer loading
(the Update also changed default print to One Note which I don't use).

So far I've wasted hours trying to find and correct the problem which 'seems' to be
between the laptop and the printer as individually both work fine.

What do you think may have disturbed this particular connectivity?

:)

 

connecting laptop to Office jet G55 printer

Hi Luisa,

To help you with your concern regarding the printer, let me suggest you to contact the manufacturer for the steps on how to connect your printer to your computer. Please follow the steps on how to contact the manufacturer:

• The name of the OEM + “contact information”
• The name of the OEM + “PC support”

Regards.

 

connect new laptop to old printer

Hi Yon,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about adding a printer to your device. We will help you with this issue.

This issue might have occurred due to corrupted or outdated printer drivers after upgrade to Windows 10. We will help you with this issue.

Do let us know if the drivers are compatible to Windows 10 Operating System?



Try few of the below troubleshooting steps and check if it helps you to add the printer.

Step 1: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

Follow:

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: I suggest you to check the status of
Print Spooler service and check.

Print Spooler service, spools print service and handles interactions with the printer.
If you turn off this service you won’t be able to print or see your printer.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for Printer Spooler service, right click on it and
  Start the service.
• Also, set the Startup type to Automatic.
• Now check if you are able to install the driver.

Step 3: I suggest you to refer to the below thread, check if your issue matches with the same.

If so, try the troubleshooting steps suggested by Greg Carmack - MS MVP
on January 10, 2016 and check if it helps.

Unable to connect my Printer to Windows 10


Hope it helps. Get back to us with an updated status of this issue for further assistance.

 

Connecting printer to my laptop

Hi Shirley,

Using a wireless printer can help your work to be more productive. Since you're trying to connect a printer to your laptop, you can use the easy steps below:

• Type in "printer" in the Search box.
• Select Printers & Scanners.
• Turn on the printer.
• Refer to the manual to connect it to your Wi-Fi network.
• Hit Add a printer or scanner.
  
• Select the printer from the results.
  
• Click Add device.

Let us know if you need additional assistance.