Windows 10: Update your child's Windows 10 device to get family features to work *not working*!

I recently setup a new laptop for my child for school. After adding his account to the laptop, the new device appeared in Microsoft Family, but with the message of "Update your child's Windows 10 device [DEVICE-NAME] to get family features to work."

I ran through all Windows updates, through to the latest version 1903 and patches. I have also cycled the PC through several restarts. The message persists.

I know that time limits are being enforced; however, neither Notifications or App Limits work on the new laptop on his account.


I do not want to remove and recreate his account, and am reluctant to remove and add the device again.

Has anyone had this issue and how did you resolve it, if you did?

:)

 

Microsoft family features - child profile not working properly

I recently determined that my son's Windows 10 account profile (Windows 10 regular user account linked to his Family/Child Microsoft email account) had become corrupted, as several things were not working correctly under his Windows 10 login (Edge and IE
were limited to 8MB of internet cache)

I removed the profile, and had him login again, and a new profile was created, resolving the Edge issues, however the Family Features are not active or working. His time limits are not enforced, and my Family settings online at https://account.microsoft.com/family/
indicate that there is an issue with his account.

"Your child needs to sign in again with their Microsoft account on their device for family features to work properly."

The resolution steps indicate that I should do the following:

"To fix this:

1. Have your child sign in with their Microsoft account on their device.
2. Open Microsoft Edge and go to Microsoft - Official Home Page.
3. Follow the instructions on screen to verify their account."

When I follow the steps and try to go to the URL, Windows 10 attempts to open the Microsoft Store app to look for an app to open MS_WPC

On the same computer, when I go to the same URL, it asks for my live credentials, then updates the Family Features settings.

It seems like windows is not fully linking to his Windows Live account. For his siblings, their accounts show up as their email address until they login, then it resolves to their full name. For the new profile for him, this does not happen. I have removed
the profile a few times and tried starting over again, but it yields the same result. Any ideas or suggestions?

Perhaps has the default profile become corrupted?

EDIT: He has received notification that his time is up, but when he requests more time, there is an error that indicates there may be an issue with the Internet connection (which there is not).

 

Microsoft family features - child profile not working properly

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that the family features are not working properly on the child account.

• When you say, “I removed the profile, and had him login again”, did you remove the account from the family or from the PC?
  

Regarding the app issue: Since you receive the message to look for an app from store while accessing the link to fix the child account issue. I suggest you to follow the steps to
re-register the apps.

1. Press and hold the Windows key + X.
2. Select Windows PowerShell (Admin).
3. Type the command and hit Enter on the keyboard: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
4. Restart the PC.

In addition, you can also try removing the child account from family and adding it again to the family. Refer the article

Remove members from your family group and
Add members to your family group.



Regarding the email address on the login page:
Do you see verify option under accounts in settings?



If you are able to see the verify option under accounts in settings page, I suggest you to try verifying the account and check if that helps.

1. Go to Settings >
   Accounts > Your info.
   
2. Under the Email address click on
   Verify.
   
3. Enter the code, which will be sent to your
   email address or mobile number.
   
4. Click on Next to verify the account.
   

Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Windows 10 Family safety - child can disable all feature, why?

Hi,

There may be a sync issue with the restrictions that has been applied to the child account. To isolate your concern regarding Family Safety, we recommend that you follow these steps:

• Remove the Child account on the Family Safety website.
• Change the passwords of your account.
• Add the Child account again.
• Add the restrictions to the Child account again.

Keep us updated with the results if your child will still be able to turn off the Family Safety feature after performing the steps above.