Windows 10: Updated to Windows 11 - now, can't open graphic files and PDFs

Updated to Windows 11 - now, can't open graphic files and PDFs. Also, when I tried signing into my account, I was denied because the sign-in prompt wasn't recognizing my personal email address and was telling me I needed to sign in with a business account. When I purchased O365 online, I used my personal email address. What the hell is going on?

:)

 

Trouble Opening PDF's

Hi Parker,



Thank you for posting on Microsoft Community. We will assist you in resolving the issue.



Before assisting further, I would like to ask you few questions:

• Does the issue persist in Edge browser?
• Do you get similar error when you open the PDF file in Adobe reader?

Check if you are facing similar issue in Edge browser.



Step 1: Open PDF file in Adobe reader and check if you are facing similar issue.



To open PDF file directly from Adobe reader, follow the steps below:

• Open Adobe application and click on Edit.
• Click on Preferences and select Internet.
• Uncheck Display PDF in Browser option and check if you are able to open the PDF file without getting the error code.

Step 2: If you are able to open PDF file in Adobe reader, I suggest you to
Turn off Internet Explorer,
enable it again and check if the issue is resolved.



For further assistance, I suggest you to post your query in Adobe support forum.

Acrobat Reader - Adobe Support Community



Thank you.

 

microsoft print to pdf files will not open after saving

We suggest that you save the PDF files on your device and check if the issue persists. You may also want to associate the PDF files to Microsoft Edge as the default program to make sure that you have a default application that will open all of your PDF files.
Here are the steps:

• Search for Default Programs.
• Go to Associate a file type or protocol with a program.
• Select the .pdf file type and then click the Change program button on the upper right of the
  Set Associations window.
• Choose Microsoft Edge and then click OK.

Let us know how it goes.

 

Open PDF files in Adobe Acrobat Reader instead of browser

Hello Kelly,

Thank you for your quick response.

I followed all your steps, but it didn't change anything:

1. I followed the steps for the settings in Acrobat Reader. Basically I think it is the same as setting the default app in the Windows Settings, but I tried it all the same. However it didn't resolve the issue.
   
2. To change the default app using the properties of a file is usually the first thing I do. In the properties it shows that it should open PDF file with Acrobat reader.
   
3. In Edge The PDF option a second pane with 2 options: "Always download PDF files" and "PDF view settings". Both options are on.
   
4. In Chrome I would assume the setting you mention should be toggled on. In my Chrome browser I have two options which are mutually exclusive: "Download PDF' s" and "Open PDF's in Chrome". The setting "Download PDF' s" is active.
   
5. In Firefox I changed the setting, but it did not resolve the issue.
   

Do you have any other suggestions?