Windows 10: Updates and Troubleshooter not working.

Hi again! I repeated the in-place upgrade/repair again, with the only difference being I used the ISO directly downloaded from MS rather than going through the MediaCreationTool.

Did you at any time see any sort of failure message or indication that it was rolling back to the previous build?

No..there were no message of any kind.

If you look at the tutorial, did the sequence proceed as per the pictures in that?

Not exactly: it rebooted/continued with update 4 instead of 3 times; it never had a screen that said "Getting Critical Updates"; there was no choice to do an express or custom install.

Are you certain the iso is the same base language as your installed OS?

Yes, I chose the English version

Please post a screenshot of your partitions

I hope this is what you want:



Did you move your user profile like this?

Unfortunately, I did the move before I found out that was a bad thing. I still have the user directory on C:, I had just created directories on E: with the same names to move my pictures, documents, and videos into so C: would have space.

I looked for all the files you asked for, but could not find them all or they were empty. The ones I found I zipped with 7zip and they are attached.

Thanks, Steve

 

Hi, partitions - what you'd expect is to see all the partitions for Windows on 1 drive.

Disk 1: System Reserved, Recovery partition
Disk 3: Another System Reserved partition
Disk 2: C - presumably Windows. There is adequate free space.
Disk 2: 1st partition - marked Active and Boot.

This is a MBR configuration; by default I would expect 3 partitions.
BIOS/MBR-based hard drive partitions | Microsoft Docs

You appear to have elements of two Windows installations, and a partition (1st on Disk 2) which puzzles me.

Have you perhaps had Windows installed on more than one of these disks at some time, or a dual boot configuration?
I would prefer to leave that to someone more familiar with partition layout.

The logs don't appear to show anything helpful: the Bluebox log reports one type of error related to drivers:
[Exit status: FAILURE(0x000006be)]

Given

my current view is you'd probably be looking at a clean install.

 

Dalchina..yes, I agree that the clean install is the best route at this point. I actually ran into another problem last evening where I could not update the drivers in my video card. I am going to start reading up on the procedure for the clean install and will let you know how it goes. Thanks again for all your help.
Steve

 

Ok, make sure you've backed up everything you need; the first thing to do after you've clean installed (no real reason not to accept updates during that), is to make sure everything's working- no driver issues- don't change anything, but create your first new base disk image saved on external storage.

Then keep a simple log of changes, and at suitable points update your disk image set- create a differential image e.g.

That way you keep securing your position. (Hmm, sounds almost military terminology...)

 

Dalchina..I bit the bullet and did a Windows reset. This took care of all of the different problems I have been having. I an now reinstalling my apps which is less of a miserable chore than I thought it would be. One thing that did make it easier is that a few months ago, I decided to install apps on E: instead of C:, so those apps for the most part survived the reset. I am going to mark this as solved.

Thanks again.