Windows 10: Updates breaking network connection & sound

I'm running Windows 10 Home, version 1803, build 17134523.

The last 2 updates, KB4023057 and KB4100347, have both resulted in my having no network connection and no sound on my laptop after these updates have been installed on restart. I am able to repair both by running the Windows diagnostics.

Has anyone else had this issue? I'm glad it's an easy fix, but it's a little inconvenient, and it's a bit of a white knuckle thing as I sit and hope the repair works, and then breathe a sigh of relief when it does.

I'm also running HitmanPro Alert, in which I have disabled some features because my laptop was having episodes of bogging down. The troubleshooting there is going to take some time, but so far I think the features I have disabled have dealt with the problems there.

:)

 

Network and sound

Hi,

Thank you for update and reply.

If I understand correctly issue with wifi still persists as you are unable to disconnect and it still not appear on startup and when you reboot problem with sound reappears.

I suggest you to install any pending updates on the pc to check if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

I suggest you to follow the Methods and check if the issue still persists.

Issue 1: sound

Method 1: try uninstalling the sound driver and reinstalling it.

1. Press Windows + X and select Device Manager.

2. Select Sound, video and gaming controllers.

3. Uninstall the High definition audio driver

4. Restart the system.

Method 2: Reinstall the driver from the manufacturer website and check updating the device.

Issue 2: Network

Method 1:

Remove and re-create the wireless network connection.

To remove and re-create the wireless network connection, follow these steps:

1. Click Start, type ncpa.cpl, and then hit Enter.

2. Right-click your wireless network connection, and then click Properties.

3. Click the Wireless Networks tab.

4. Under Preferred networks, click your wireless network, and then click Remove.

5. Click View Wireless Networks.

6. Under Network Tasks, click Refresh Network List.

7. Under Choose a wireless network, click the wireless network to which you want to connect, and then click Connect.

Method 2: update the Network Drivers from Device Manager.

1. Type Windows key + X.

2. Select device manager.

3. Expand Sound Video and Game controller.

4. Select audio driver right click to update.

I suggest you to reset the Winsock and TCP/IP stack and check if it helps.

Method 3:

Step 1: Follow the steps given below to reset Winsock.

• a) Press Windows key + X, select Command Prompt (Admin)
• b) Type “netsh winsock reset” in the Command Prompt shell, and then press the Enter key.
• c) Restart the computer.

Step 2: Follow the steps given below to reset TCP/IP stack.

• a) Press Windows key + X, select Command Prompt (Admin)
• b) Type “netsh int ip reset reset.log hit” in the Command Prompt shell, and then press the Enter key.
• c) Restart the computer.

Refer to the below link to check how to install and update.

How to Install and Update drivers in Windows 10:
http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

Losing network connection

Hello Dear, if you have a laptop or a PC with a wireless network adapter, you can see a list of available wireless networks and then connect to one of those networks. The wireless networks will only appear if your PC has a wireless network adapter installed, the adapter is turned on, and the wireless access point is in range.

1. Click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections.

2. In the left pane, under Network Tasks, click View available wireless networks.
In case, If you don't see the network you want to connect to, click Refresh network list. If you see the network but the signal is weak, move the PC closer to the wireless router.

3. Click the network you want to connect to, and then click Connect.

4. If you're connecting to a secure network, type the security key, and then click OK.

I Hope you solve out your query soon.

 

No network connection

Hello Graham,

To resolve your concern about wireless network issues, please click the link below and follow the suggested troubleshooting steps:

• Fix network connection issues in Windows 10

Let us know how it goes.