Windows 10: Updating windows 10 home edition has led to audio device not found issue which if somehow...

Hello.


I have a Zen Air mini notebook model no. IL.1106G.232WEGW which has an Intel Atom Z3735 processor , details can be found here :

https://www.lifedigital.com/product/zedair-mini/ .


After upgrading the windows 10 home edition included in it to the latest version, the audio device just disappeared , did not even have option to upgrade the drivers as the device just didn't get detected at all even after trying 'scan for hardware changes'.


After trawling the net for information regarding this issue, i found this webpage where others dealing with the same issue on the same chipset/processor were asking for help :

https://community.intel.com/t5/Graphics/Intel-SST-Audio-Device-Driver-amp-Realtek-I2S-HD-Audio-Codec/td-p/493274


If i install the file gthm18ww.exe from this link: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/gthm18ww.exe mentioned in the above url , which is basically a file containing drivers for the Lenovo Tablet dedicated to the same processor atom z3735 , the audio device starts to work again but the system starts to hang within an hour or two max.

There is no error IMHO in the event viewer which indicates that that might be possible error/reason behind the hangup.

Last I checked I got this line as the last entry in the event viewer before the system hanged up:

The system is entering connected standby


I have a 'Double Driver' app backup of the system drivers installed from when the notebook seemed to work perfectly before I upgraded the preinstalled version of windows 10.

If i use this double driver app to restore those drivers, the audio device just completely disappears and can't even be detected eventhough the audio device worked perfectly when the backup was taken , but the system stops hanging as far as I can tell.


I have tried the builtin audio troubleshooter but it didn't help. screenshots attached




the device manager doesn't even show the audio device despite doing the scan for new hardware. screenshot attached




I forgot to mention that I have also clean installed windows 10 on it after formatting it, but that too didn't help the issue and the audio device wasn't detected after clean install.


so can someone here please help me with this issue? any help will be greatly appreciated.


Thanks.

:)

 

Audio device issue

Hi Venu,

Incompatible audio device drivers are known to operate against the method that Windows 10 follows. First, uninstall the audio driver, then follow these steps to resolve the issue:

• Right-click on the name of your PC at the top of the list of devices in
  Device Manager.
• Select Scan for hardware changes to reinstall the device driver, or download and install the latest version from the manufacturer’s website.

Let us know how it goes.

 

The Ultimate Realtek HD Audio Driver Mod for Windows 10

Everyone that post ids, need just do these steps and you will be good. I kinda tired of keep on uploading the inf. file

1.Go Open up device manager
2. Go under sound,video, and game controllers
3. Find Realtek High Definition Audio
4. Right click and hit update driver
5. Browse my computer for driver software
6. Let me pick from a list of available drivers on my computer
7. Click Have Disk and hit browse
8. Click on the Realtek HD Audio mod folder and look for win64
9. Click on the HDXRT4 and click ok,
10. Click Next and Yes
additional if you want dts audio and others, install it now before next step.
After it is done, restart the PC

You should be good then and also make sure before doing these steps that you have driver enforcement disabled.

 

New install Windows 10 (issue solved)

It's good that you're not experiencing any issues. Unfortunately many folks are, a quick Google search will show the same info im offering the OP.

Heres a couple examples:

Here

Here

It's basically what I mentioned above, small issues here and there ,but nothing to end your day.. for the most part.

I know it's anecdotal, but for my experience 95% of the time it's perfectly fine. The issues I've run into wouldn't be enough for me to roll back , but they would be enough (had I not installed it yet) ,to avoid it for another couple weeks which is why I'm suggesting it to the OP

Windows 10 Fall Creators Update problems and complaints

• Installation problems with the Fall Creators Update
• Microsoft Edge problems with the Fall Creators Update
• Drivers problems with the Fall Creators Update
• Experience problems with the Fall Creators Update

keep in mind, as of recently, the FCU is installed on 5% of devices roughly.....