Windows 10: Upgrade the software on the Microsoft surface keyboard?

Is it possible to upgrade the firmware on the Microsoft surface keyboard? I did a quick search, but couldnt find anything.

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:)

 

Issues with Surface Ergonomic Keyboard

To isolate the concern, is your computer also freezing when you're not using the new keyboard? This is for us to know if the issue is being caused by the keyboard or a program on your computer.

In the meantime, kindly uninstall the Surface Ergonomic Keyboard drive, and then re-install it. To do this, follow the steps below:

• (Make sure the Surface Ergonomic Keyboard is connected) Right click the Start button.
• Click Device Manager.
• Expand Keyboards.
• Look for the driver of the Surface Ergonomic Keyboard. Right click the Surface Ergonomic Keyboard driver, and the choose,
  Uninstall.
• On the Confirm Device Removal dialog box, click the
  Delete the driver software for this device option to delete the driver package that was used for the device.
• After deleting the driver, visit this
  link and download the driver software.
• After downloading the driver software, run it to install.
• After installing the driver, restart your computer.
• After restarting, observe if your computer will freeze after waking up the Surface Ergonomic Keyboard.

After performing the steps, kindly share with us the result.

 

Microsoft Mouse and Keyboard Center does not recognize Microsoft Surface Laptop keyboard

Problem:

1. I have a brand new Microsoft Surface Laptop, with Windows 10 Pro, which naturally comes with a brand new Microsoft keyboard hardwired to the laptop.
   
2. I installed the
   Microsoft Mouse and Keyboard Center to reassign some of the keyboard keys.
3. However, Microsoft's keyboard program does not detect Microsoft's own keyboard!

Failed solutions:

1. All the help pages say "update your drivers" or "unplug the USB device and plug it back in." However, this is a laptop keyboard, which is hardwired, not a USB keyboard. It is working fine, so there's no reason why the program should not detect it.
2. Yes, EVERYTHING is up to date, including ALL Windows Updates and ALL keyboard drivers.
3. Yes, I tried the troubleshooter.
4. Yes, I checked
   the list of "supported devices" that Microsoft lists here. But they are all mice, none of them are keyboards.
5. Screenshots of my steps are below -- Microsoft moderators, please don't dismiss me by saying "run the troubleshooter" or "update your drivers" or "turn it off and on again."

Questions:

1. Has anyone actually SEEN the Mouse and Keyboard Center recognize a Windows laptop keyboard? Not a USB external keyboard, the actual physical laptop keyboard?
2. Does the Mouse and Keyboard Center actually work with laptops? There's no documentation suggesting it shouldn't, especially with Microsoft's own hardware (like the Surface Laptop).
3. Where is there a list of what keyboards work with the "Mouse and *Keyboard* Center"?

Screenshots:

1. "No supported device detected"
   
   
   
   
   
2. "The best drivers are already installed"
   
   
   
   
   
   
   
   
   
3. "Keyboard troubleshooting has completed, no changes or updates were necessary"
   
   
   
   
   

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator