Windows 10: Upgrade to Windows 10 v2004 on a Surface Pro 3 stuck at 61%

Hello,


I'm trying to upgrade a Surface Pro 3 to Windows 10 v2004 however the install stops at 61%.


I've tried resetting Windows Update Services, the Troubleshooting tool.


Does anyone know what is the cause?


Regards,

Quambie

:)

 

Windows 10 on Surface Pro 3


Just upgraded my Surface Pro 3 to Windows 10.

Now I have no network connections. The wireless drivers and the docking station drivers are all there.

I have tried uninstall and reinstall the drivers for both Marvell and Surface ethernet adapter and still nothing.

Anyone have any suggestions?

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Surface Pro 3 won't upgrade to Windows 10

Hi,

Thank you for posting your query in Microsoft Community.

I understand the issue that you are facing currently, and we in Community will try to resolve your issue the best way we can.

The issue might have caused due to outdated drivers or missing update etc.

Before I can provide you any assistance, I would like you to answer the question below:

• Do you get any error message while performing the task stated above?
• Have you tried any troubleshooting steps?

Meanwhile I would suggest you to upgrade to windows 10 using an ISO file and see It Upgrades.

Please refer to the article below by Andre Da Costa to install windows 10 using an ISO file:

How to: Upgrade from Previous Versions of Windows Using Windows 10 ISO file

I would suggest you to refer to the article below for more information:

Surface Pro 3 won't upgrade to Windows 10

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.