Windows 10: Upgraded CPU, now computer crashes intermittently. Especially during Zoom calls

Hello,


I've recently upgraded my CPU from an i3-8100k to an i7-9700k and ever since my computer occasionally turns itself off. This happens especially during Zoom calls, around 5 minutes into the call. So far I have tried:

- Uninstalling and reinstalling Zoom

- Updating the drivers on my GPU and CPU device manager says the CPU is up to date

- Uninstalling an AMD program that appeared in the 'source' field of the Reliability Monitor I have no AMD hardware so I don't know why I even had that installed.

- Installing ShellExView and disabling all non-windows Context Menus, the only three context menus were three different NVIDIA Shell Extensions.


The only lead I have right now is that after the crash there are several dozen entries of Windows Explorer:


=======================================================================


When I look at the details of each entry they each say the following:


Description

Faulting Application Path: C:\Windows\explorer.exe



Problem signature

Problem Event Name: BEX64

Application Name: explorer.exe

Application Version: 10.0.19041.546

Application Timestamp: 89ce2e55

Fault Module Name: ucrtbase.dll

Fault Module Version: 10.0.19041.546

Fault Module Timestamp: 43cbc11d

Exception Offset: 000000000007287e

Exception Code: c0000409

Exception Data: 0000000000000007

OS Version: 10.0.19041.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 3e36

Additional Information 2: 3e366468f671ec40ae3574fd2792278e

Additional Information 3: e428

Additional Information 4: e4288553e612cc245fe4d665ff83d5ab



Extra information about the problem

Bucket ID: 6995d181aaa7e727827b594d612b9293 1331756303695712915


=======================================================================


I don't know whether it is actually the Windows Explorer at fault here or some other process happening in the background.

The last fix I've tried was disabling all three of those NVIDIA shell extensions, and that was because I was reading a troubleshooting guide that was pertaining to the ucrtbase.dll being the fault module.


Any help would be much appreciated,

Thanks

:)

 

zoom

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to get audio in Zoom. I’ll certainly assist you with the issue.



However, please let us know:

• Is the issue specific to the Zoom app?
  
• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to refer the troubleshooting steps mentioned in the Zoom article

Testing computer or device audio and see if that helps.



However, I would also suggest you to get in touch with the
Zoom support team for further assistance with the issue.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Zoom crashes Windows 10 computer

Hi Joyce. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

1) See fixes for Zoom crashing issue here:

https://answers.microsoft.com/en-us/windows/for...

https://answers.microsoft.com/en-us/windows/for...

https://www.reddit.com/r/Zoom/comments/g0vavu/z...

https://www.reddit.com/r/Zoom/comments/g7wzg6/z...

https://www.reddit.com/r/Zoom/comments/gxy9u8/z...

https://community.spiceworks.com/topic/2237422-...

https://www.digitaltrends.com/computing/common-...

https://speedify.com/blog/fix-internet-disconne...

2) Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed
in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

3) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done:

http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then if necessary
continue with the other steps to go over your install most thoroughly.

4) Stress test the hardware:

Best Tools To Stress Test Your PC: RAM & CPU Stress Tests Available Online - WePC | Let's build your dream gaming PC

https://www.tenforums.com/tutorials/16474-prime...

5) If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version,
and solves most problems.
http://windows.microsoft.com/en-us/windows-10/m...

6) If nothing else helps contact Zoom Support as they are not a Microsoft Product, which is Teams, and need to be responsible for their app's failures on Windows.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly
research any product advertised on the sites before you decide to download and install it.

 

Badly zoomed in on all Office products and Explorer

Hi,

I suggest you to try the below steps and check if it helps.

• If you have a mouse with a wheel, hold down the Ctrl key, and then scroll the wheel to zoom in or out.
• From the keyboard, you can increase or decrease the zoom value in 10% increments. To zoom in, press Ctrl + (+). To zoom out, press Ctrl + (-). To restore the zoom to 100%, press Ctrl+0.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.