Windows 10: Upgraded to Win 10, now I can not install or remove anything on my computer

I upgraded from win 101 home to win 10 pro from a Microsoft HP Site a few months ago and it looked like it installed as when I checked my system menu it showed win 10. A few weeks ago I wanted to install some new items but when I tried to install I received a new window from M/S asking for my admin password, I have this desktop for over a year and I have never seen this message before. To make this short and sweet, I can not change my password or make any changes to my computer cannot even format the drives. In effect it has made the computer into a monitor. I have been able to trace it back to7/20/20 when I upgraded to win 10 pro. The whole problem is that it wants is an administrative P/W but I can not make one because I don't have admin privilege's. I am in a catch 22 situation. Is there any way that I can reverse this, if so try and make it simple as I am old and slow and I do not talk computer language, but I do understand 3 or more hundred dollars to try and fix it. one other thing as I was trying to fix this I came across a win tool app that checks my system programs and it listed win10 pro installed but not activated, I worked on this for a few weeks but I do not have admin privilege's !!!

:)

 

Upgrade from 8.1 to Win 10

Hi Roy,

Welcome to Microsoft Community.

• Is this laptop compatible with Windows 10?
• Are there drivers for Windows 10 for this laptop on HP website?

I would suggest you to temporarily disable/un-install any HP's software if you have installed.

Also, I would suggest you to start the upgrade by un-installing the updated drivers and installing basic windows drivers.

Follow the steps mentioned below:

• 
  Right on the start icon and click on device manager
  
• 
  Expand Network/Device adapters, Select the adapter, right click and click on un-install.
  
• 
  Restart the computer.
  
  Now start the upgrade from an ISO and see if that helps.
  
  Hope this helps.
  

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

is hardware OK (Win 7) for upgrade to windows 10

I think in one of the other PC with win 7 or win 8.1 I run media creators tools and in some step prompt/found graphics card not supported... for win 10. I didn't found alone reading specs of win 10, but the tool says me... after changed graphics card the tool said all OK and continued OK with upgrade... That I ask to reach this step in this current PC - win 7 - must be all OK for the upgrade? Or must continue to upgrade to show this?
and got to point

• UPGRADE this PC now
• Create media(DVD, USB stick, ISO)

is hardware OK (Win 7) for an upgrade to windows 10 for this PC???