Windows 10: Upgraded to Windows 10 Pro, but upgrade thinks its Windows Enterprise from another Computer.

Discus and support Upgraded to Windows 10 Pro, but upgrade thinks its Windows Enterprise from another Computer. in Windows 10 Updates and Activation to solve the problem; I hope someone can help. I've purchased a windows desktop a few months ago - prior to Purchase I confirmed that Windows Home was correctly activated.... Discussion in 'Windows 10 Updates and Activation' started by Dimitar Popov1, Apr 16, 2021.

  1. DIMITAR POPOV1
    Dimitar Popov1 Win User

    Upgraded to Windows 10 Pro, but upgrade thinks its Windows Enterprise from another Computer.


    I hope someone can help.

    1. I've purchased a windows desktop a few months ago - prior to Purchase I confirmed that Windows Home was correctly activated.
    2. I just purchased an upgrade to windows 10 Pro from the App Store.
    3. Windows Tried to Update and failed.
    4. It now thinks "Edition Windows 10 Enterprise" - It thinks that my hardware is my old laptop and that it needs to be upgraded.


    How do I fix this?

    Follow up question - how do I contact Microsoft directly - it seems impossible.



    Thank you for your help.

    :)
     
    Dimitar Popov1, Apr 16, 2021
    #1
  2. NORDIC
    Nordic Win User

    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
    Nordic, Apr 16, 2021
    #2
  3. MUSSELS
    Mussels Win User
    Windows 10 upgrade problem, no input accepted

    i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.
     
    Mussels, Apr 16, 2021
    #3
  4. UPLINK10
    Uplink10 Win User

    Upgraded to Windows 10 Pro, but upgrade thinks its Windows Enterprise from another Computer.

    Windows 10 to be Free Upgrade for Windows 8.1 and Windows 7 Users

    Windows 10 to be Free Upgrade for Windows 8.1 and Windows 7 Users but not Enterprise users
     
    Uplink10, Apr 16, 2021
    #4
Thema:

Upgraded to Windows 10 Pro, but upgrade thinks its Windows Enterprise from another Computer.

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