Windows 10: Upgrading Windows 10 Pro to Windows 11 results in the "can't keep apps and files" issue

Discus and support Upgrading Windows 10 Pro to Windows 11 results in the "can't keep apps and files" issue in Windows 10 Gaming to solve the problem; This setupact.log file displays the issue. It clearly shows that I currently have Windows 10 Pro line 22 and that my laptop meets all of the... Discussion in 'Windows 10 Gaming' started by TheCrustyOldCoder, Dec 26, 2024.

  1. Upgrading Windows 10 Pro to Windows 11 results in the "can't keep apps and files" issue


    This setupact.log file displays the issue. It clearly shows that I currently have Windows 10 Pro line 22 and that my laptop meets all of the requirements of Windows 11. However, when I try to upgrade to Windows 11 should be Pro, line 10309 shows that it is trying to use Windows 11 Home to do the upgrade. This results in the "you can't keep your settings and apps because you are trying to upgrade to a different edition of Windows" which I do NOT want to do. I paid $100 for each of my Pro licenses, and I expect to be able to upgrade them all to Windows 11 as long as the hardware they are run

    :)
     
    TheCrustyOldCoder, Dec 26, 2024
    #1
  2. Nordic Win User

    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
    Nordic, Dec 26, 2024
    #2
  3. Ahhzz Win User
    Windows 10 Tweaks

    Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

    Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

    • Open a new Explorer window.
    • Click View in the ribbon.
    • Click Options.
    • Under General, next to “Open File Explorer to:” choose “This PC.”
    • Click OK


    credit to Lifehacker.
     
    Ahhzz, Dec 26, 2024
    #3
  4. Mussels Win User

    Upgrading Windows 10 Pro to Windows 11 results in the "can't keep apps and files" issue

    Windows 10 upgrade problem, no input accepted

    i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.
     
    Mussels, Dec 26, 2024
    #4
Thema:

Upgrading Windows 10 Pro to Windows 11 results in the "can't keep apps and files" issue

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