Windows 10: Urgent Assistance Needed: Persistent Blue Screen of Death Issue

Dear Microsoft Support Team,I hope this message finds you well. My name is Evan, and I am writing to seek urgent assistance with a persistent issue I have been facing on my Windows 11 system.Recently, I have been encountering frequent instances of the 'blue screen of death,' seemingly at random intervals. Despite my best efforts to identify a pattern or root cause, the crashes appear to be occurring without any discernible trigger.Upon investigating the minidump files associated with these crashes, I consistently find that the image_name in question is related to the ntkrnlmp.exe file. This re

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Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue Screen of Death

We appreciate the information.

To get better assistance in resolving Blue Screen of Death, we suggest that you get in touch with our
Answer Desk as it has the experts and advanced troubleshooting steps regarding this issue.

Regards.

 

Blue Screen Of Death problem

Hi Pranav,

Thank you for being a part of Windows 10.

I appreciate you for providing details about the issue and we are happy to help you.

Try the following steps and check if it works:

Step 1:

I suggest you refer to the following Microsoft article on Troubleshoot blue screen errors and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

If the issue persists then follow the below step.

Step 2:

I would suggest you to manually update the
Display adapters driver from the Device Manager.

Please refer to the following Wiki article created by Andre Da Costa on
How to: Install and Update drivers in Windows 10.

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If the issue still persists then, I would recommend you to download and install the latest
Graphic card driver in compatibility mode from the manufacturer and check with the results.

Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
Blue Screen of Death (BSOD).

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Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.