Windows 10: URGENT! Laptop doesn't recognise any disk drive

So basically it happened to delete by mistake 2 registry files and now the windows doesn't boot up. The only things that I can use are the Bios and windows boot manager which has the cmd that recognises only important files as X:\, windows backup or restore doesn't work, troubleshooter doesn't work, USB doesn't show up when I try to reinstall the windows and diskpart lists no disk.I really need to save some files and don't have a backup on anything, can I get some help?

:)

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

- - - Updated - - -

I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

DVD/ CD Drive doesn't recognise disks

Hi,

Thank you for posting your query in Microsoft Community.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Check if the DVD drive is getting detected in Disk Management

Refer the steps below to open disc management:

• Press Windows key + X.
• Click on Disk Management.
• Click on Actions and click on rescan disks and click on
  Refresh and check if issue persists.

If there is no drive letter assigned, I suggest you right click on the DVD drive and assign a drive letter and check if it helps:

Method 3

Try to access the computer manufacturer's website and download the latest chipset drivers for your computer and install the same.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you.

 

Disk Drive Not Recognised

Hi Allan,

Sorry if there's been some confusion and I've used the wrong terminology. To confirm, the problem I have is with the DVD Drive in my laptop, only.

I don't get an error message when I put a disk in the drive, it spins but isn't recognised when I open This Computer and doesn't appear as an icon / option to select. I've tested with a game and music CD, still not recognised. With the music CD I've also
tried opening Windows Media Player and it doesn't appear to be recognised by this either as I can't play the music.

Regards,

AB