Windows 10: URGENT : My application turn to black screen after updated windows.

Dear support team , I 've updated my window 11 and after that, I launch the application "Prepar3D" and I got the "BLACK SCREEN" but I can hear the sound, that's mean the application work normally but the screen turn to "BLACK SCREEN". I think something wrong with the updated and I re-install the program and also FULL-CLEAN uninstall - install but it's still the same. My application has worked normally for 1 years without any problem until I updated last week , that's make me feel upset. I also attached my screen shot and looking for your responsibility.This is my laptop information.Processor 1

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Black Screen During Driver Update

I reinstalled my laptop back to factory settings, and I wanted to update the GPU drivers. But when I try, the screen turns black during the update, but the computer is still running. I was forced to turn off the computer and turn it back on. I used system restore, so now I'm using the default drivers that came with the laptop. Can you guys suggest anything?

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

Endless black screen without anything but it is on

Hi Basim,

There are several reasons why the screen turns black only. It can be an issue with the software or hardware. Please answer the following questions:

• Are there any major changes made on your computer before the issue started?
• Have you performed any troubleshooting steps to fix the issue?

For now, we suggest that you follow the troubleshooting steps from this
link.

We are looking forward to your reply.