Windows 10: URGENT!!! Screen time Block on child's device won't unlock

Hi,

We urgently need help to solve the following problem.


We as a parent cannot unblock the screen time limit on our sons laptop.


As soon as we unlock the laptop with our MS password the following message appears:

Time is up! This device is blocked because of your family settings for screen time.


Now we have the following options:

"my parent is here" or "send request"


If we use option one a window pops up saying."An error has occured. Since you are an admin on this device, you'll need to send a request for more screen time. When we click on this button to send the request a message pops up saying "Something went wrong. we are unable to send your request.Are you connected to the internet?


And then the laptop goes back to the screen where you need to enter your MS Password.


Steps we did so far:


Turned off screen time limits on family account

removed child from family account and added it back on

restarted all devices


We urgently need to resolve this as the laptop. Thank you

:)

 

How to revoke extra screen time provided to child

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you want to revoke the extra time that you have provided to your child. Currently, there is no option to revoke or undo the time extension that has been provided.

However, you can go ahead and change the time limit that your child has to access the device and check if that makes a difference. Please follow the steps mentioned below:

1. Login to
   https://login.live.com with the Microsoft account.
   
2. Click on Family.
   
3. Under your child account, click on Screen time.
   
4. Now, you can change the screen time that has been assigned to your child.
   

Also, I suggest you to provide your valuable feedback in Feedback hub so that the developing team can review your suggestions. To provide your feedback, please refer to the article
Send feedback to Microsoft with the Feedback Hub app.

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator

 

Block Google Chrome for Child

I have 5 kids to setup content restrictions for. Though I love that Microsoft gives the power to have the safety features it does, the process is RIDICULOUS if you are doing it for more than 1 child!!!

I attempted to setup my 3 younger kids to only have access to a couple of specific websites, but no other sites. During that process I removed Google Chrome from the blocked apps list. What I did not know was that I had to use Microsoft Edge (one of the
worst browsers ever) to use the feature that only allows certain sites. So now Google Chrome is no longer a blocked app, but yet the site has no way to just add it back.

I looked up how to block an app and was SHOCKED by the official info from Microsoft. See Below. Basically your kid has to use an app before you can add it to the blocked list. Doesn't that defy the purpose of having safety features for a child?

Besides... I used my child's account and opened Chrome, yet it still DID NOT show up in their activity list in order to block it. NOW WHAT?

FROM MICROSOFT

Blocking specific apps is possible with the Microsoft Account's Family Safety Feature. To block a specific application on your child's account, it is a requirement that the app must be used by your child, so that it will appear in under the Recent Activity
list. For your child's security, you can log in as the child and launch the app to satisfy this requirement.

Follow these steps to successfully block specific applications:

1. Visit the Microsoft Family website and then sign in your Microsoft Account.
2. Click the account of the child that you want to block from using an app.
3. Select Recent Activity.
4. Click to ensure that Activity Reporting is turned on.
5. Scroll down and look for Apps & Games.
6. Choose the apps that you want to block on your child's account.
7. Click Block to block usage of the app.

 

Windows 10 Screen Time setting not working for my child

I had this exact problem and these are the steps I took to get the issue resolved:

• Navigate to family safety settings and remove the child from the family having issues.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with local account instead
• Follow the steps to change to a local account. When completed, Login back to your account (admin account)
• Go back to the family safety settings and add your child back to the family group.
• Access your childs email address to accept the family invitation
• Verify the child now shows properly in the family settings and that the screen times are still correct.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with microsoft account instead
• Your family settings should now take affect.

I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.