Windows 10: [URGENT] Unable to Access Microsoft Store - Connection Issue

Hello Microsoft Community,I'm experiencing an issue with accessing the Microsoft Store. When I try to open the Store, I'm greeted with a message saying that I need to be online and should check my connection. However, my internet connection is stable and functioning properly.I've already attempted several troubleshooting steps to resolve the issue, including:Allowing apps to communicate through the Windows Defender FirewallTurning off the Windows Defender FirewallRunning the Windows Store Apps TroubleshooterChanging the networkDespite these efforts, the problem persists. I have also checked fo

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Subject: Urgent: Unable to Download/Update Anything on Windows 11 and Microsoft Store Issues

Hello Microsoft Community,

I hope this post finds you well. I am reaching out for assistance regarding a critical issue I am facing with my Windows 11 system. Recently, I have encountered problems with downloading, updating, and accessing the Microsoft Store, rendering me unable to install or update any applications. Even more frustratingly, I've purchased Minecraft, but I'm unable to play or install it because the Minecraft Launcher requires access to the Microsoft Store, which is not functioning as expected.

I have exhausted various troubleshooting steps to address this issue, including:

1. Checking Internet Connection: I've verified that my internet connection is stable and functioning properly.
   
2. Windows Update: Ensured that my Windows 11 is up to date with the latest updates.
   
3. Microsoft Store Troubleshooter: Ran the Microsoft Store troubleshooter, but it did not detect any issues.
   
4. Reset Microsoft Store: Attempted to reset the Microsoft Store through the settings, but the problem persists.
   
5. WSReset.exe: Executed the WSReset.exe command to reset the Windows Store cache.
   

Despite these efforts, the problem persists, and I am still unable to download, update, or access the Microsoft Store. This is particularly problematic as it prevents me from enjoying applications like Minecraft that rely on the Microsoft Store infrastructure.

I would greatly appreciate any guidance or assistance from the community or Microsoft support in resolving this issue. If there are additional steps I can take or if there's a known solution, please share the information. Your help is invaluable, and I am eager to get my system back to optimal functionality.

Thank you in advance for your time and support.

Best regards,

 

unable to connect to microsoft store

Hello Akib,

There are many reasons why you are unable to connect to Windows Store. One of these is due to a corrupted Windows Store cache. For us to properly identify what's causing the issue, provide more details by answering these questions:

• Have you made any recent changes to your device and Windows Store prior to this happening?
• Are you encountering this error with all the apps that you are trying to download?
• Have you checked if the same thing happens using another profile or account?

As an initial part of troubleshooting, we suggest running the Apps Troubleshooter
found on this article:
Run the troubleshooter for Windows apps. This tool will allow you to diagnose and resolve most of the known issues in accessing the Windows Store.

We will be waiting for your response so we can move forward to sorting out your concern.

 

Unable to install Garmin Connect Mobile app from Microsoft Store

Hi James,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to install the Garmin Connect Mobile app from Microsoft store after uninstalling it.



I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Reset the store cache.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type
   wsreset and hit enter.
   

The store will restart automatically after the command completes.



Method 2:



Sign out and sign in again to store.

1. Open Microsoft store by clicking on the
   Store icon on the taskbar.
   
2. Now on the top right corner click on the
   account icon and click on the account name.
   
3. Now click on Sign out to sign out of Microsoft Store.
   
4. Click on the account icon again and click on
   Sign in.
   
5. Login with the Microsoft account.
   

If the issue persists, I would also suggest you to check and confirm if the store app is updated and the region, time & language settings are set accordingly. You can refer the steps in the article on
Microsoft Store does not launch
to help you through this process.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator