Windows 10: URGENT!! Unable to Log in to my device....

Hi there, recently I opened my Windows 10 HP Laptop, only to find that I am stuck on that Log-In Screen.The laptop was not opened since few months, as I was not using it much but I had some valuable data which I need to access now.But when I am opening the laptop, During the logging process, I am entering my email and password. Its accepting it, but soon then a message pop-up saying to make a pin. I click that option and then another message comes, saying There's an error in putting PIN and gives an option for "SKIP NOW" I click that, but once again I am redirected to the login screen and the

:)

 

Unable to log in to W10 laptop

Hi Ray,

I suggest you to press the tab key in the keyboard and then to the Ease of access and then select the on screen keyboard. After selecting the on screen keyboard I suggest you to type the password and then boot to the desktop. I would then suggest you to
check the mouse in different USB slots and then follow the below steps.

Un-installing and Installing Driver.

• • Type“Device Manager” on the search bar and then Enter.
  • Open Device Manager, expand “Human Interface Devices”.
  • Find and double-click the driver from the left panel to uninstall.
  • Right-click the device, and click Uninstall.
  • Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
  • After you have successfully uninstalled the driver, please go to the computer manufacturer’s website, download the Windows 10 driver for your computer and check.

Repeat the same steps from above but in 2nd step select the Mice and other pointing devices to reinstall the mouse drivers.

Hope this helps in login of the account and the mouse and touchpad drivers. Please let us know if you are facing any issues regarding this we will be glad to help you.

 

Urgent assistance required please - Browse for folder

Okay I don't see any known troublemakers in the shell extensions shown in explorer tab.





Would suggest checking for updates for the softwares listed and installing updates if available.

 

Sometimes unable to log in

Hi,



To troubleshoot you concern, we recommend you to start your computer in safe mode, then perform clean boot after. Refer to the links below for steps:

• Start your PC in safe mode in Windows 10
• How to perform a clean boot in Windows

After performing a clean boot, follow the steps under the section How to reset the computer to start normally after a clean boot troubleshooting.

If the suggestions above will not work, you can follow the troubleshooting steps found on this

link.



Regarding your pin concern, we suggest you to refer to Jessen P's
suggestions on April 25, 2015 found on this
link.

Update us on the result.



Thank you.