Windows 10: URGENT!! Virus scan failed message stopping me saving files from email. how do i stop...

I have tried disabling all virus scan software but it continues even if I'm trying to download just from email. I don't even need to be on Google or Microsoft Edge.

:)

 

'Virus scan failed' message

Yes, I use Chrome. I've received several emails with Word doc attachments or google docs attached and I get the message "Failed - Virus scan failed"

I tried to go through the steps described by typing in regedit and going through the steps provided but that didn't solve the problem.

 

Downloading files - VIRUS SCAN FAILED

Hi Everyone,

I keep getting the message VIRUS SCAN FAILED when I try and download files from all sites on the internet.

However can download Windows Updates.

Any suggestions would be extremely welcomed.

Thank you in advance,

John

 

PDF down loads not working - being flagged as having a virus threat ... Failed - Virus scan failed.

Hi Mikal,

Please try the steps from the Microsoft article Information about the Attachment Manager.

© Microsoft

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You may receive a "Virus scan failed" or "Virus detected" error message when you try to open or save a file or a program from Internet. In most cases, it is not caused by the Windows operating system, but by the antivirus software. If you are certain that the source you are trying to open is safe and trusted, try the following workaround to disable the virus scanning temporarily, and then enable the virus scanning immediately after you complete downloading the program or file. You have to be very cautious about using this workaround. Otherwise, you may be exposed to virus attacks.

1. Start Registry Editor.
   Windows 8 or 10
   
   1. From the Start screen, type regedit.exe, and then press Enter.
      
2. Locate the following registry subkeys: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments
   
   If you do not see the Attachments subkey, create it by right clicking Policies, select New, click Key, and then type Attachments as the key name.
   
   
   
3. Right click Attachments, select New, and then click DWORD (32-bit) Value.
   
4. Type ScanWithAntiVirus as the value name, and then press Enter.
   
5. Right-click the new ScanWithAntiVirus DWORD value, and then click Modify.
   
6. In the Value data box, type 1, and then click OK.
   
   
   
7. Exit Registry Editor.
   
8. Log off and log in Windows to make the change take effect.
   
9. Open or save the program or file that you failed before.
   

Note We suggest you change the value of ScanWithAntiVirus subkey to 3 to enable the virus scan right after you completely open or save the program or file.

_________________________________________________________________________________

The above is a workaround. To fix the issue without disabling attachment manager scanning, please upload your Farbar scan logs.

• Download Farbar Recovery Scan Tool (FRST64.exe) [See also: Collect Farbar Recovery Scan Tool logs.]
  
• Rename FRST64.exe to EnglishFRST64.exe.
  
• Run the program and click "Scan".
  
• Upload the two logs, FRST.txt and Addition.txt, to your OneDrive and share the link here.
  

See also: Failed Virus Scan Fail (with Windows 10 latest update) - Microsoft Community (Uninstall McAfee cleanly using the MCPR.exe tool)