Windows 10: USB 3.0 hub showing as 2.1

I just added a Wavlink USB Hub, 4-Port USB 3.0 Hub, and it seems to be operating as a 2.0 hub.





for those that don't know, USB Device Tree Viewer's icon with an "H" is for 1.0/2.0 ports, and "S" is for 3.0 ports. Port 10 is physically the same as port 20 under the "USB Root Hub (USB 3.0)" device. If the Wavlink were functioning as I expect it to, I would think that Tree Veiwer would show 8 ports, 4 labeled "H" and 4 labeled "S".

I tried it in another port with the same results.

I'm running Windows 10.

Here is the long version of USB Device Tree Viewer's output when I select the hub:

Code: =========================== USB Port10 =========================== Connection Status : 0x01 (Device is connected) Port Chain : 2-10 Properties : 0x01 IsUserConnectable : yes PortIsDebugCapable : no PortHasMultiCompanions : no PortConnectorIsTypeC : no ========================== USB Hub ========================= ------------------- USB Hub Descriptor ----------------- bDescriptorLength : 0x09 (9 bytes) bDescriptorType : 0x29 (Hub Descriptor) bNumberOfPorts : 0x04 (4 Ports) wHubCharacteristics : 0x00E0 Power switching : Ganged Compound device : No Over-current protection : Global TT Think Time : At most 32 FS bit times Port Indicators : Supported bPowerOnToPowerGood : 0x32 (100 ms) bHubControlCurrent : 0x64 (100 mA) DeviceRemovable : 0x00 Bit 0 : 0 (reserved, any value) Bit 1 : 0 (Device at Port 1 is removable) Bit 2 : 0 (Device at Port 2 is removable) Bit 3 : 0 (Device at Port 3 is removable) Bit 4 : 0 (Device at Port 4 is removable) Bit 5 : 0 (unused, must be 0) Bit 6 : 0 (unused, must be 0) Bit 7 : 0 (unused, must be 0) PowerControlMask : 0xFF HubIsBusPowered : 0x00 (Self Powered) -------------- Extended USB Hub Descriptor ------------- HubType : USB 2.0 Hub HighestPortNumber : 4 ------------------- USB Hub Descriptor ----------------- bDescriptorLength : 0x09 (9 bytes) bDescriptorType : 0x29 (Hub Descriptor) bNumberOfPorts : 0x04 (4 Ports) wHubCharacteristics : 0x00E0 Power switching : Ganged Compound device : No Over-current protection : Global TT Think Time : At most 32 FS bit times Port Indicators : Supported bPowerOnToPowerGood : 0x32 (100 ms) bHubControlCurrent : 0x64 (100 mA) DeviceRemovable : 0x00 Bit 0 : 0 (reserved, any value) Bit 1 : 0 (Device at Port 1 is removable) Bit 2 : 0 (Device at Port 2 is removable) Bit 3 : 0 (Device at Port 3 is removable) Bit 4 : 0 (Device at Port 4 is removable) Bit 5 : 0 (unused, must be 0) Bit 6 : 0 (unused, must be 0) Bit 7 : 0 (unused, must be 0) PowerControlMask : 0xFF ----------------- USB Hub Capabilities ---------------- HighSpeedCapable : Yes HighSpeed : Yes MultiTtCapable : Yes HubIsMultiTt : Yes ArmedWakeOnConnect : No IsBusPowered : No IsRoot : No +++++++++++++++++ Device Information ++++++++++++++++++ Device Description : Generic USB Hub Device Path : \\.\usb#vid_05e3&pid_0610#5&521a615&0&10#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Device ID : USB\VID_05E3&PID_0610\5&521A615&0&10 Hardware IDs : USB\VID_05E3&PID_0610&REV_9226 USB\VID_05E3&PID_0610 Driver KeyName : {36fc9e60-c465-11cf-8056-444553540000}\0019 (GUID_DEVCLASS_USB) Driver : \SystemRoot\System32\drivers\UsbHub3.sys (Version: 10.0.16299.251 Date: 2018-02-21) Driver Inf : C:\WINDOWS\inf\usbhub3.inf Legacy BusType : PNPBus Class : USB Class GUID : {36fc9e60-c465-11cf-8056-444553540000} (GUID_DEVCLASS_USB) Interface GUID : {f18a0e88-c30c-11d0-8815-00a0c906bed8} (GUID_DEVINTERFACE_USB_HUB) Service : USBHUB3 Enumerator : USB Location Info : Port_#0010.Hub_#0001 Location IDs : PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(10), ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC_)#ACPI(RHUB)#ACPI(HS10) Container ID : {2704cbc1-1927-d94c-aeaf-790a80f8596f} Manufacturer Info : (Standard USB HUBs) Capabilities : 0x84 (Removable, SurpriseRemovalOK) Status : 0x0180600A (DN_DRIVER_LOADED, DN_STARTED, DN_DISABLEABLE, DN_REMOVABLE, DN_NT_ENUMERATOR, DN_NT_DRIVER) Problem Code : 0 Address : 10 Power State : D0 (supported: D0, D1, D2, D3, wake from D0, wake from D1, wake from D2) Child Device 1 : Logitech USB Camera (HD Pro Webcam C920) Device ID : USB\VID_046D&PID_082D\838F74DF Class : USB Child Device 2 : USB Input Device Device ID : USB\VID_046D&PID_C508\6&2FA08D1&0&3 Class : HIDClass Child Device 3 : USB Composite Device Device ID : USB\VID_258A&PID_0001\6&2FA08D1&0&2 Class : USB ---------------- Connection Information --------------- Connection Index : 0x0A (10) Connection Status : 0x01 (DeviceConnected) Current Config Value : 0x01 Device Address : 0x0F (15) Is Hub : 0x01 (yes) Number Of Open Pipes : 0x01 (1) Device Bus Speed : 0x02 (High-Speed) Pipe0ScheduleOffset : 0x00 (0) --------------- Connection Information V2 ------------- Connection Index : 0x0A (10) Length : 0x10 (16 bytes) SupportedUsbProtocols : 0x03 Usb110 : 1 (yes) Usb200 : 1 (yes) Usb300 : 0 (no) ReservedMBZ : 0x00 Flags : 0x02 DevIsOpAtSsOrHigher : 0 (Is not operating at SuperSpeed or higher) DevIsSsCapOrHigher : 1 (Is SuperSpeed capable or higher) DevIsOpAtSsPlusOrHigher : 0 (Is not operating at SuperSpeedPlus or higher) DevIsSsPlusCapOrHigher : 0 (Is not SuperSpeedPlus capable or higher) ReservedMBZ : 0x00 ---------------------- Device Descriptor ---------------------- bLength : 0x12 (18 bytes) bDescriptorType : 0x01 (Device Descriptor) bcdUSB : 0x210 (USB Version 2.10) bDeviceClass : 0x09 (Hub) bDeviceSubClass : 0x00 bDeviceProtocol : 0x02 (Hi-speed hub with multiple TTs) bMaxPacketSize0 : 0x40 (64 bytes) idVendor : 0x05E3 (Genesys Logic, Inc.) idProduct : 0x0610 bcdDevice : 0x9226 iManufacturer : 0x01 (String Descriptor 1) Language 0x0409 : "GenesysLogic" iProduct : 0x02 (String Descriptor 2) Language 0x0409 : "USB2.0 Hub" iSerialNumber : 0x00 (No String Descriptor) bNumConfigurations : 0x01 (1 Configuration) ------------------ Configuration Descriptor ------------------- bLength : 0x09 (9 bytes) bDescriptorType : 0x02 (Configuration Descriptor) wTotalLength : 0x0029 (41 bytes) bNumInterfaces : 0x01 (1 Interface) bConfigurationValue : 0x01 (Configuration 1) iConfiguration : 0x00 (No String Descriptor) bmAttributes : 0xE0 D7: Reserved, set 1 : 0x01 D6: Self Powered : 0x01 (yes) D5: Remote Wakeup : 0x01 (yes) D4..0: Reserved, set 0 : 0x00 MaxPower : 0x32 (100 mA) ---------------- Interface Descriptor ----------------- bLength : 0x09 (9 bytes) bDescriptorType : 0x04 (Interface Descriptor) bInterfaceNumber : 0x00 bAlternateSetting : 0x00 bNumEndpoints : 0x01 (1 Endpoint) bInterfaceClass : 0x09 (Hub) bInterfaceSubClass : 0x00 bInterfaceProtocol : 0x01 iInterface : 0x00 (No String Descriptor) ----------------- Endpoint Descriptor ----------------- bLength : 0x07 (7 bytes) bDescriptorType : 0x05 (Endpoint Descriptor) bEndpointAddress : 0x81 (Direction=IN EndpointID=1) bmAttributes : 0x03 (TransferType=Interrupt) wMaxPacketSize : 0x0001 Bits 15..13 : 0x00 (reserved, must be zero) Bits 12..11 : 0x00 (0 additional transactions per microframe -> allows 1..1024 bytes per packet) Bits 10..0 : 0x01 (1 byte per packet) bInterval : 0x0C (12 ms) ---------------- Interface Descriptor ----------------- bLength : 0x09 (9 bytes) bDescriptorType : 0x04 (Interface Descriptor) bInterfaceNumber : 0x00 bAlternateSetting : 0x01 bNumEndpoints : 0x01 (1 Endpoint) bInterfaceClass : 0x09 (Hub) bInterfaceSubClass : 0x00 bInterfaceProtocol : 0x02 iInterface : 0x00 (No String Descriptor) ----------------- Endpoint Descriptor ----------------- bLength : 0x07 (7 bytes) bDescriptorType : 0x05 (Endpoint Descriptor) bEndpointAddress : 0x81 (Direction=IN EndpointID=1) bmAttributes : 0x03 (TransferType=Interrupt) wMaxPacketSize : 0x0001 Bits 15..13 : 0x00 (reserved, must be zero) Bits 12..11 : 0x00 (0 additional transactions per microframe -> allows 1..1024 bytes per packet) Bits 10..0 : 0x01 (1 byte per packet) bInterval : 0x0C (12 ms) ----------------- Device Qualifier Descriptor ----------------- bLength : 0x0A (10 bytes) bDescriptorType : 0x06 (Device_qualifier Descriptor) bcdUSB : 0x210 (USB Version 2.10) bDeviceClass : 0x09 (Hub) bDeviceSubClass : 0x00 bDeviceProtocol : 0x00 (Hi-speed hub without TT) bMaxPacketSize0 : 0x40 (64 Bytes) bNumConfigurations : 0x01 (1 other-speed configuration) bReserved : 0x00 ------------ Other Speed Configuration Descriptor ------------- bLength : 0x09 (9 bytes) bDescriptorType : 0x07 (Other_speed_configuration Descriptor) wTotalLength : 0x0019 (25 bytes) bNumInterfaces : 0x01 (1 Interface) bConfigurationValue : 0x01 (Configuration 1) iConfiguration : 0x00 (No String Descriptor) bmAttributes : 0xE0 D7: Reserved, set 1 : 0x01 D6: Self Powered : 0x01 (yes) D5: Remote Wakeup : 0x01 (yes) D4..0: Reserved, set 0 : 0x00 MaxPower : 0x32 (100 mA) ---------------- Interface Descriptor ----------------- bLength : 0x09 (9 bytes) bDescriptorType : 0x04 (Interface Descriptor) bInterfaceNumber : 0x00 bAlternateSetting : 0x00 bNumEndpoints : 0x01 (1 Endpoint) bInterfaceClass : 0x09 (Hub) bInterfaceSubClass : 0x00 bInterfaceProtocol : 0x00 iInterface : 0x00 (No String Descriptor) ----------------- Endpoint Descriptor ----------------- bLength : 0x07 (7 bytes) bDescriptorType : 0x05 (Endpoint Descriptor) bEndpointAddress : 0x81 (Direction=IN EndpointID=1) bmAttributes : 0x03 (TransferType=Interrupt) wMaxPacketSize : 0x0001 Bits 15..13 : 0x00 (reserved, must be zero) Bits 12..11 : 0x00 (0 additional transactions per microframe -> allows 1..1024 bytes per packet) Bits 10..0 : 0x01 (1 byte per packet) bInterval : 0xFF (255 ms) ---------- Binary Object Store (BOS) Descriptor ----------- bLength : 0x05 (5 bytes) bDescriptorType : 0x0F (Binary Object Store) wTotalLength : 0x002A (42 bytes) bNumDeviceCaps : 0x03 ------------- USB 2.0 Extension Descriptor ------------ bLength : 0x07 (7 bytes) bDescriptorType : 0x10 (Device Capability Descriptor) bDevCapabilityType : 0x02 (USB 2.0 Extension) bmAttributes : 0x06 LPMCapable : 1 (Link Power Management protocol is supported) BESLAndAlternateHIRD : 1 (BESL & Alternate HIRD definitions are supported) BaselineBESLValid : 0 (not valid) DeepBESLValid : 0 (not valid) BaselineBESL : 0 DeepBESL : 0 ----- SuperSpeed USB Device Capability Descriptor ----- bLength : 0x0A (10 bytes) bDescriptorType : 0x10 (Device Capability Descriptor) bDevCapabilityType : 0x03 (SuperSpeed USB Device Capability) bmAttributes : 0x00 Bit 0 Reserved : 0x00 Bit 1 LTM Capable : 0x00 (no) Bit 7:2 Reserved : 0x00 wSpeedsSupported : 0x0E (Full-Speed, High-Speed, SuperSpeed) bFunctionalitySupport : 0x01 (lowest speed with all the functionality is 'Full-Speed') bU1DevExitLat : 0x08 (less than 8 µs) wU2DevExitLat : 0x00BE (less than 190 µs) --------- Container ID Capability Descriptor ---------- bLength : 0x14 (20 bytes) bDescriptorType : 0x10 (Container ID Capability) bDevCapabilityType : 0x04 bReserved : 0x00 Container ID (UUID) : 2704CBC1-1927-D94C-AEAF-790A80F8596F -------------------- String Descriptors ------------------- ------ String Descriptor 0 ------ bLength : 0x04 (4 bytes) bDescriptorType : 0x03 (String Descriptor) Language ID[0] : 0x0409 (English - United States) ------ String Descriptor 1 ------ bLength : 0x1A (26 bytes) bDescriptorType : 0x03 (String Descriptor) Language 0x0409 : "GenesysLogic" ------ String Descriptor 2 ------ bLength : 0x16 (22 bytes) bDescriptorType : 0x03 (String Descriptor) Language 0x0409 : "USB2.0 Hub" [/quote]

:)

 

Help with BSOD death diagnosis (ran mdsched and verifier w/ results uploaded)

The file that failed was Asmedia USB 3.0 driver, not the hub one.

If you have a USB hub(multiple 3.0 ports), you should then install USB hub driver.

 

My W10 desktop doesn't see my Lumia 950 XL from a USB hub

I have not tried myself, but is that still a USB 2.0 hub and not a USB 3.0?

If it is a USB 3.0 hub, is it powered not by the bus but its own power outlet?

 

I have never used that program before but are you sure the port your connecting the hub to is USB 3 look's to me like it's not.

I always just look at the color of the plastic part in the port, Blue is USB 3 and Black is USB 2 for all my computers.

 

Do you have any other USB 3.0 devices you can test on your system to see if this is an issue with only the hub or if it's all USB 3.0 devices?

 

Ah, good idea. I plugged in an ADATA UVI128 USB Flash Drive that is supposed to be USB 3.0, and it does the same thing, shows up as USB 2.0:

Code: SupportedUsbProtocols : 0x03 Usb110 : 1 (yes) Usb200 : 1 (yes) Usb300 : 0 (no)[/quote] Unless this flash drive is mislabeled, there must a problem somewhere else. Any thoughts on where to look?

 

When you connect known USB3 device in same port the hub is connected to, does it also shows up as USB2 ?.

 

Does it show as SuperSpeed capable?

Code: --------------- Connection Information V2 ------------- ... DevIsOpAtSsOrHigher : 0 (Is not operating at SuperSpeed or higher) DevIsSsCapOrHigher : 1 (Is SuperSpeed capable or higher)[/quote] Can you attach the File->Save full report from usbtreeview? Have you searched Event Viewer for "USB" to see if there are any errors?

 

Yes.

Code: =========================== USB Port10 =========================== Connection Status : 0x01 (Device is connected) Port Chain : 2-10 Properties : 0x01 IsUserConnectable : yes PortIsDebugCapable : no PortHasMultiCompanions : no PortConnectorIsTypeC : no ======================== USB Device ======================== +++++++++++++++++ Device Information ++++++++++++++++++ Device Description : USB Mass Storage Device Device Path : \\.\usb#vid_125f&pid_db8a#2721516170070011#{a5dcbf10-6530-11d2-901f-00c04fb951ed} Device ID : USB\VID_125F&PID_DB8A\2721516170070011 Hardware IDs : USB\VID_125F&PID_DB8A&REV_1100 USB\VID_125F&PID_DB8A Driver KeyName : {36fc9e60-c465-11cf-8056-444553540000}\0011 (GUID_DEVCLASS_USB) Driver : \SystemRoot\System32\drivers\USBSTOR.SYS (Version: 10.0.16299.15 Date: 2017-09-29) Driver Inf : C:\WINDOWS\inf\usbstor.inf Legacy BusType : PNPBus Class : USB Class GUID : {36fc9e60-c465-11cf-8056-444553540000} (GUID_DEVCLASS_USB) Interface GUID : {a5dcbf10-6530-11d2-901f-00c04fb951ed} (GUID_DEVINTERFACE_USB_DEVICE) Service : USBSTOR Enumerator : USB Location Info : Port_#0010.Hub_#0001 Location IDs : PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(10), ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC_)#ACPI(RHUB)#ACPI(HS10) Container ID : {acf30022-ff92-5c43-a6a8-2eeb45a96cae} Manufacturer Info : Compatible USB storage device Capabilities : 0x94 (Removable, UniqueID, SurpriseRemovalOK) Status : 0x0180600A (DN_DRIVER_LOADED, DN_STARTED, DN_DISABLEABLE, DN_REMOVABLE, DN_NT_ENUMERATOR, DN_NT_DRIVER) Problem Code : 0 Address : 10 Power State : D0 (supported: D0, D3, wake from D0) Child Device 1 : Disk drive (Disk3) Device ID : USBSTOR\DISK&VEN_ADATA&PROD_USB_FLASH_DRIVE&REV_1100\2721516170070011&0 Class : DiskDrive Volume : \\?\Volume{d138cc71-19ad-11e8-a0b9-806e6f6e6963}\ Kernel Name : \Device\HarddiskVolume26 Mountpoint : G:\ ---------------- Connection Information --------------- Connection Index : 0x0A (10) Connection Status : 0x01 (DeviceConnected) Current Config Value : 0x01 Device Address : 0x29 (41) Is Hub : 0x00 (no) Number Of Open Pipes : 0x02 (2) Device Bus Speed : 0x02 (High-Speed) Pipe0ScheduleOffset : 0x00 (0) Pipe1ScheduleOffset : 0x00 (0) --------------- Connection Information V2 ------------- Connection Index : 0x0A (10) Length : 0x10 (16 bytes) SupportedUsbProtocols : 0x03 Usb110 : 1 (yes) Usb200 : 1 (yes) Usb300 : 0 (no) ReservedMBZ : 0x00 Flags : 0x02 DevIsOpAtSsOrHigher : 0 (Is not operating at SuperSpeed or higher) DevIsSsCapOrHigher : 1 (Is SuperSpeed capable or higher) DevIsOpAtSsPlusOrHigher : 0 (Is not operating at SuperSpeedPlus or higher) DevIsSsPlusCapOrHigher : 0 (Is not SuperSpeedPlus capable or higher) ReservedMBZ : 0x00 ---------------------- Device Descriptor ---------------------- bLength : 0x12 (18 bytes) bDescriptorType : 0x01 (Device Descriptor) bcdUSB : 0x210 (USB Version 2.10) bDeviceClass : 0x00 (defined by the interface descriptors) bDeviceSubClass : 0x00 bDeviceProtocol : 0x00 bMaxPacketSize0 : 0x40 (64 bytes) idVendor : 0x125F (ADATA Technology Co., Ltd.) idProduct : 0xDB8A bcdDevice : 0x1100 iManufacturer : 0x01 (String Descriptor 1) Language 0x0409 : "ADATA" iProduct : 0x02 (String Descriptor 2) Language 0x0409 : "ADATA USB Flash Drive" iSerialNumber : 0x03 (String Descriptor 3) Language 0x0409 : "2721516170070011" bNumConfigurations : 0x01 (1 Configuration) ------------------ Configuration Descriptor ------------------- bLength : 0x09 (9 bytes) bDescriptorType : 0x02 (Configuration Descriptor) wTotalLength : 0x0020 (32 bytes) bNumInterfaces : 0x01 (1 Interface) bConfigurationValue : 0x01 (Configuration 1) iConfiguration : 0x00 (No String Descriptor) bmAttributes : 0x80 D7: Reserved, set 1 : 0x01 D6: Self Powered : 0x00 (no) D5: Remote Wakeup : 0x00 (no) D4..0: Reserved, set 0 : 0x00 MaxPower : 0x96 (300 mA) ---------------- Interface Descriptor ----------------- bLength : 0x09 (9 bytes) bDescriptorType : 0x04 (Interface Descriptor) bInterfaceNumber : 0x00 bAlternateSetting : 0x00 bNumEndpoints : 0x02 (2 Endpoints) bInterfaceClass : 0x08 (Mass Storage) bInterfaceSubClass : 0x06 (SCSI transparent command set) bInterfaceProtocol : 0x50 (Bulk*Only Transport) iInterface : 0x00 (No String Descriptor) ----------------- Endpoint Descriptor ----------------- bLength : 0x07 (7 bytes) bDescriptorType : 0x05 (Endpoint Descriptor) bEndpointAddress : 0x01 (Direction=OUT EndpointID=1) bmAttributes : 0x02 (TransferType=Bulk) wMaxPacketSize : 0x0200 (max 512 bytes) bInterval : 0x00 (never NAKs) ----------------- Endpoint Descriptor ----------------- bLength : 0x07 (7 bytes) bDescriptorType : 0x05 (Endpoint Descriptor) bEndpointAddress : 0x82 (Direction=IN EndpointID=2) bmAttributes : 0x02 (TransferType=Bulk) wMaxPacketSize : 0x0200 (max 512 bytes) bInterval : 0x00 (never NAKs) ----------------- Device Qualifier Descriptor ----------------- bLength : 0x0A (10 bytes) bDescriptorType : 0x06 (Device_qualifier Descriptor) bcdUSB : 0x200 (USB Version 2.00) bDeviceClass : 0x00 (defined by the interface descriptors) bDeviceSubClass : 0x00 bDeviceProtocol : 0x00 bMaxPacketSize0 : 0x40 (64 Bytes) bNumConfigurations : 0x01 (1 other-speed configuration) bReserved : 0x00 ------------ Other Speed Configuration Descriptor ------------- bLength : 0x09 (9 bytes) bDescriptorType : 0x07 (Other_speed_configuration Descriptor) wTotalLength : 0x0020 (32 bytes) bNumInterfaces : 0x01 (1 Interface) bConfigurationValue : 0x01 (Configuration 1) iConfiguration : 0x00 (No String Descriptor) bmAttributes : 0x80 D7: Reserved, set 1 : 0x01 D6: Self Powered : 0x00 (no) D5: Remote Wakeup : 0x00 (no) D4..0: Reserved, set 0 : 0x00 MaxPower : 0x96 (300 mA) ---------------- Interface Descriptor ----------------- bLength : 0x09 (9 bytes) bDescriptorType : 0x04 (Interface Descriptor) bInterfaceNumber : 0x00 bAlternateSetting : 0x00 bNumEndpoints : 0x02 (2 Endpoints) bInterfaceClass : 0x08 (Mass Storage) bInterfaceSubClass : 0x06 (SCSI transparent command set) bInterfaceProtocol : 0x50 (Bulk*Only Transport) iInterface : 0x00 (No String Descriptor) ----------------- Endpoint Descriptor ----------------- bLength : 0x07 (7 bytes) bDescriptorType : 0x05 (Endpoint Descriptor) bEndpointAddress : 0x01 (Direction=OUT EndpointID=1) bmAttributes : 0x02 (TransferType=Bulk) wMaxPacketSize : 0x0040 (max 64 bytes) bInterval : 0xFF (at most 1 NAK each 255 microframes) ----------------- Endpoint Descriptor ----------------- bLength : 0x07 (7 bytes) bDescriptorType : 0x05 (Endpoint Descriptor) bEndpointAddress : 0x82 (Direction=IN EndpointID=2) bmAttributes : 0x02 (TransferType=Bulk) wMaxPacketSize : 0x0040 (max 64 bytes) bInterval : 0xFF (at most 1 NAK each 255 microframes) ---------- Binary Object Store (BOS) Descriptor ----------- bLength : 0x05 (5 bytes) bDescriptorType : 0x0F (Binary Object Store) wTotalLength : 0x0016 (22 bytes) bNumDeviceCaps : 0x02 ------------- USB 2.0 Extension Descriptor ------------ bLength : 0x07 (7 bytes) bDescriptorType : 0x10 (Device Capability Descriptor) bDevCapabilityType : 0x02 (USB 2.0 Extension) bmAttributes : 0x02 LPMCapable : 1 (Link Power Management protocol is supported) BESLAndAlternateHIRD : 0 (BESL & Alternate HIRD definitions are not supported) BaselineBESLValid : 0 (not valid) DeepBESLValid : 0 (not valid) BaselineBESL : 0 DeepBESL : 0 ----- SuperSpeed USB Device Capability Descriptor ----- bLength : 0x0A (10 bytes) bDescriptorType : 0x10 (Device Capability Descriptor) bDevCapabilityType : 0x03 (SuperSpeed USB Device Capability) bmAttributes : 0x00 Bit 0 Reserved : 0x00 Bit 1 LTM Capable : 0x00 (no) Bit 7:2 Reserved : 0x00 wSpeedsSupported : 0x0C (High-Speed, SuperSpeed) bFunctionalitySupport : 0x02 (lowest speed with all the functionality is 'High-Speed') bU1DevExitLat : 0x04 (less than 4 µs) wU2DevExitLat : 0x0004 (less than 4 µs) -------------------- String Descriptors ------------------- ------ String Descriptor 0 ------ bLength : 0x04 (4 bytes) bDescriptorType : 0x03 (String Descriptor) Language ID[0] : 0x0409 (English - United States) ------ String Descriptor 1 ------ bLength : 0x0C (12 bytes) bDescriptorType : 0x03 (String Descriptor) Language 0x0409 : "ADATA" ------ String Descriptor 2 ------ bLength : 0x2C (44 bytes) bDescriptorType : 0x03 (String Descriptor) Language 0x0409 : "ADATA USB Flash Drive" ------ String Descriptor 3 ------ bLength : 0x22 (34 bytes) bDescriptorType : 0x03 (String Descriptor) Language 0x0409 : "2721516170070011" [/quote]

 

Yes. Both the Flash Drive and the Hub do. I'll attach the full report.

I don't see anything obviously related. Maybe we could pursue this if the Tree Viewer output doesn't lead anywhere?

 

I almost looks like that the device will run at the speed of the slowest device that is connected to it. It may not have the capability to run multiple speeds per port ? Have you tried removing the slow (USB 2.0) devices (Camera, mouse, keyboard) from that device, then reboot and plug in the KNOWN USB 3.0 device. Then see what the speed rating looks like.

Also take a view of it when NOTHING else is connected to it.

 

I don't think that's the issue - otherwise the USB flash drive would be running at 3.0. Does that make sense?

 

Well we are trying to isolate the problem you are having. It could be a mislabel product and its really is only a USB 2.0 device ? Looking at the HUB #'s, The HUB states is only running at USB 2.1 speeds on a USB 3.0 connection ? I question why it isn't showing a 3.0 speed ???

Just trying to help.

 

I appreciate your help! I'm attaching the two Tree View files, one with nothing connected to the Hub, and one with the USB 3 Flash Drive connected to the Hub. As I reminder, the USB 3 Flash Drive shows as USB 2 on all ports, of the Hub or when plugged in directly to the computer.

However, I just plugged the USB 3 drive into my laptop, and it does show as USB 3. When I plug the Hub into the laptop, it shows as USB 2.

So, that's all pretty weird.

 

Nothing jumps out at me from the logs.

You can try booting to a Ubuntu live USB drive and seeing if USB 3.0 is negotiated in Linux (by running lsusb -v). That way you can see if it's a Windows issue.