Windows 10: USB 3.0 Not Working

I recently bought a Frescologic USB to VGA adapter, which came with a downloadable driver. After some research I figured it was best to download the latest driver from their website instead. When i tried to plug in the adapter, my computer made a noise as if it registered the cord but had a message with a yellow triangle saying “This device is not running in USB 3.0 mode”.


I then tried deleting the Fresco driver and letting the default microsoft 3.0 driver install instead, as suggested. The exact same message came up. I have a Lenovo Ideapad 300 but i also tried on a Dell Inspiron and got the same message.


I tried updating all drivers, my BIOS, everything.


How do I fix this and run my computer in “3.0 mode?”

:)

 

USB 3 Ports not working

Hi folks,
i was trying to copy some files from an external drive using the usb 3 port on my M/B but it doesnt work, i downloaded the drivers from the Manufacturers website but no luck either, am i missing an important step here? i havent checked the Bios yet
GA-Z170XP-SLI (rev. 1.0) | Motherboard - GIGABYTE Global

 

USB 3.0 Question

That is the add in I have. I got it off the CM store. They also list an adapter, but I've yet to see it listed as in stock and can't seem to find any others.

 

USB ports not working in Windows 10

Hello,



Thank you for writing to Microsoft Community Forums.



To address your concern, kindly help us with the following questions:

1. What is the make and model of your computer?
2. Do you see any error in the device manager when the USB is connected?
   

Before we troubleshoot on the issue, I would suggest you to check if the USB devices work on a different computer. If it does, kindly try the steps listed below and see if it works.



Method 1: I would suggest you to follow the steps to diagnose and repair the USB ports from the article -
Automatically diagnose and fix Windows USB problems.

Method 2: Update USB controllers.

• Right click on the Start menu and select
  Device Manager from the list.
• Narrow down to Universal Serial Bus controllers and update all the USB drivers.
  
• To update the drivers, right click on the each driver and select
  Update driver.
• If that doesn't resolve the issue, I would suggest you to uninstall all the USB drivers from the Device Manager.
  
• Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB root hubs that you uninstalled.

Method 3: Disable Selective Suspend feature.

• Right click the Windows icon on the taskbar and choose ‘Power Options’. Click
  ‘Change Plan Setting’ on your current plan.
• Choose ‘Change Advanced Power Setting’ on the chosen plan.
• Disable ‘USB Selective Suspend Setting’ under
  ‘USB Settings’.

If the issue persists, identify if the USB drive is listed in Disk Management. To do that,

• Right-click on Windows icon and select Disk management and find if the USB drive shows up there.
  

Regards,

Mala S

Microsoft Community - Moderator