Windows 10: USB 3.10 controller driver

I am having some issues with a device I am trying to setup on a new Surface Book 3. The device installs fine, but in the Device manager devices properties: Windows cannot load the device driver for this hardware


I have tried uninstalling / reinstalling the devices drivers per the manufacturer's instructions, but no luck. The one main difference I can think of between this computer and my old one is the new one uses USB 3.1 Gen 2. The old one was on the original USB 3.0 aka USB 3.1 Gen1.


So maybe a compatibility thing. But anyway I am trying to determine if I have the latest USB controller driver on my computer before I go to the devices manufacturer with compatibility questions. The device manager shows:

• USB Intel USB 3.10 eXtensible Host Controller
• Driver Date: 11/16/2020
• Driver Version: 10.0.19041.662

I searched Intel's website and also used the Intel Driver & Support Assistant, but could not find a newer one. Also tried Update Driver search from the driver properties, but no luck.


So can anyone confirm this is the latest and greatest USB driver available for my computer ?

:)

 

Windows 10 USB 3 issues

Hi,

Thank you for posting your query on Microsoft Community.

As per the issue description flash drive (USB 3 device) is not working on your computer after upgrading to Windows 10.

I understand that the USB device is not getting detected by your computer. The issue may arise if the currently loaded USB driver has become unstable or corrupt or if your PC requires an update for issues that may conflict
with a USB device and Windows. This may also occur if your USB controllers may have become unstable or corrupt. So, I would suggest you to try the following steps and check if the issue persists.

Method 1:

Remove and reinstall all USB controllers.

• Open Device Manager by pressing Windows key + X and select
  device manager from the list. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
• In the list of hardware categories, find and expand Universal Serial Bus controllers.
• Right-click every device under the Universal Serial Bus controllers node, and then click
  Uninstall to remove them one at a time.
• Restart the computer, and let the USB controllers get reinstalled.
• Plug in the removable USB device, and then test to make sure that the issue is resolved.

Method 2

The issue could be if the drivers are not updated or get corrupted. So, try to install all of the Windows updates available and if issue persists, try to update the Display drivers by following the steps provided in the article mentioned below.



How to: Install and Update drivers in Windows
10



If issue still persists, then install the drivers for Windows 8/8.1 from the manufacturer's website in compatibility mode and check if that works.

Make older programs compatible with this version of Windows

Make older apps or programs compatible with Windows 10



Reference:

Fix Wi-Fi connection issues in Windows

Method 3

If issue persists try the steps provided to uninstall the USB device from Device Manager, uninstall the device drivers from program list and then download the latest drivers from the manufacturer's website.

Step 1:

Uninstall the Device from Device Manager

• Open Device Manger by clicking on Windows key + X and selecting
  Device manager from the list.
• Expand the USB section.
• Find the USB device.
• Right click USB and select Uninstall.
• Select the check box delete the driver software for this device.
  
• Reboot the computer after uninstall process has finished.

Step 2:

Uninstall the Device Drivers from Program List in Control Panel

• Click on start, select Control Panel
• Now click on Programs and select Programs and Features.
• Find the USB.
• Right click USB driver and select Uninstall.
• Reboot the computer after the uninstall process has finished.

Step 3:

Download and install the latest drivers for the USB from the manufacturer website

Hope this would help. If issue still persists post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.

Regards,

 

Windows 10 - Problems with Standard Enhanced PCI to USB Host Controllers & Standard OpenHCD USB Host Controller Drivers

Hi

Thank you for posting your query in Microsoft Community.

I will be glad to assist you.

I suggest you to start the Portable Device Enumerator Service and check if it helps.

Method 1: Follow the below steps:

• Press Windows key + R from the Keyboard.
• Type services.msc and hit Enter.
• Search for Portable Device Enumerator Service.
• Double click on Portable Device Enumerator Service and click on
  Start button.
• Click on the dropdown list and set the Startup type to
  Automatic.

If the issue persists try next method.

Method 2: Hardware and Devices Troubleshooter.

I suggest you to run hardware and devices troubleshooter and check.

• Press the Windows + X, and click on
  Search.
• Type troubleshooting and select Troubleshooting.
• Click on Hardware and Sound and select Hardware and Devices and click on
  Next to run the troubleshooter

Method 3:
Update USB Controllers.

To update the USB Controllers from Device Manager follow these steps.

• Go to Device manager in control panel.
• Select Device manager and a Device Manager window will pop-up.
• Double Click on USB Controllers to expand.
• Right click on the USB Controllers that is listed and select Update.

Also refer:

What if a wired device isn't installed properly?

http://windows.microsoft.com/en-us/windows-8/what-device-isnt-installed-properly

(Note: steps in the above article applies to Windows 10 as well)

How to: Install and Update drivers in Windows 10

How to: Install and Update Hardware Drivers in Windows 10

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

USB composite device "driver error"

Can you send us a screenshot of the error message? We suggest uninstalling and re-installing USB drivers and check if the issue persists. To do that, please follow these steps:

• Right-click on the Start button and select Device Manager.
  
• Expand Universal Serial Bus controllers.
• Right-click on the first USB controller under Universal Serial Bus controllers, and then click on
  Uninstall to remove it.
• Repeat these steps for the entire USB controller under Universal Serial Bus controllers.
• Restart the computer. Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.

Regards.