Windows 10: USB 3.2 Gen 1 ports stopped working. Code 10 on Generic USB Hub

Hi all,Over Christmas I built a new system.Z690 Asus TUF MBAlderlake CPU WIndows 11 pro. Fresh install. Everything was working fine.But at some point 4 of the rear USB ports and 2 control panel ports stopped working. All USB3.2 Gen 1The remaining ports USB 3.2 Gen 2 etc work fine.Device manager has a Code 10 on Generic USB Hub. The device cannot start.I've tried everything to reinstall the driver.Even reinstalled windows.Nothing has worked.The ports work fine in the BIOS. So I'm ruling out an Hardware failure.There doesn't appear to be anything available driver wise from ASUS.Any suggest

:)

 

USB Type-C Hub does not work with extension cable

"USB 3.1" can mean USB 3.1 Gen. 1 (5 Gbit/s), or USB 3.1 Gen. 2 (10 Gbit/s). The cable you posted about in #3 is described as 10 Gbit/s compatible and its length es 1 m, which is consistent with a Gen. 2 cable. (In the current terminology, it seems that "3.1" is not used anymore, now is 3.2 Gen. 1/2).

What I suggested was to try a "Gen.1" cable, since the hub is Gen.1. Among others, I found this in Amazon, which is 2.0 m long, therefore Gen. 1:

USB C Extension Cable，Stouchi USB Type C Male to Female Fast Charging & Audio Data Transfer Cable Compatible for Nintendo Switch, Thunderbolt 3 MacBook Pro, Google Pixel 2 2 XL 3（6 FT）

The Satechi hub is also listed in Amazon, you could post a question about extension cables.

 

Generic superspeed usb hub error after 1809 update

Hi CerenDemirci,

Thank you for writing to Microsoft Community Forums.

• Can you access the USB from Windows explorer?
  

Windows has stopped this device because it has reported problems. (Code 43), this error is an indication of corrupted loaded drivers. By default, Device Manager only displays drivers of
connected devices, sometimes windows can get "confused" with the old drivers in the system. I suggest you to follow the steps mentioned below and let us know if it is fixed.

Method 1: Install Generic driver.

1. Connect one of the USB hubs.
2. Press Windows and
   R key together on your Keyboard.
3. Type devmgmt.msc and hit enter.
   
4. Right click on the Generic super speed USB hub.
   
5. Click on Update Driver.
6. Click on Browse my computer.
7. Select Browse, navigate to: C:\Windows\winsxs when it asks for the driver location.
   
8. Click on Install to install the Windows generic file.
   

Method 2: Uninstall and reinstall Driver.


I would suggest you to follow the steps
provide by Aswin_Ananad on 6th April 2016. For more information, check the Microsoft article on
USB Device not recognized.
Let us know if you need further assistance regarding this issue.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

USB 3 Ports Stopped Working


My front and rear USB 3 ports stopped working. The rear USB 2 ports still work. When I plug an external HDD into the front USB 3 ports it powers up the drive, but it isn't recognized in Windows Explorer. My USB card reader doesn't light up. Device Manager doesn't show any USB 3 devices, and nothing is showing a yellow x in Device Manager.

Any ideas? The last time I used the front ports was a few weeks ago at most. There have been Windows 10 updates since then, but I don't know specifically when they stopped working.





Edit: Solved. After reading on another forum that powering down solved the problem, I thought I'd try it. I was skeptical, but surprisingly, it worked. Resets did nothing, but powering down for a few minutes, and then turning it back on did restore the USB 3 ports.