Windows 10: USB 3 SuperSpeed gone after trying to reinstall it.

My USB3 SuperSpeed that I need for VR is now gone after there were some issues with it with my Windows Mixed Reality headset. I've searched the forums and found one where they said to uninstall and reinstall it but it was gone after I uninstalled it. Now even on USBTreeView, is states that none of my USB3 has SuperSpeed anymore. I've already tried reinstalling the Chipset Drivers and reinstalling the AMD USB 3.10 eXtensible Host Controller but still to no avail. I literally just built this PC, is my SS gone forever now? On Port 3 is where I would put my WMR Headset, and it says now it's only

:)

 

USB 3.0 devices not (really) operating at superspeed under Windows 10

Hi,

I just did a fresh install of Windows 10 and am having problems getting my USB 3.0 devices to work at superspeed.

This is what I figured out so far

• Under Windows 7 all the devices work correctly at superspeed all the time

• Under Win 10 the USB 3.0 controller is visible in the device manager
• If I uninstall the drivers for all the USB devices and reboot the machine the devices are working @ superspeed
• If I reboot again, the devices are still working @ superspeed
• If I shutdown the machine completely and restart it, superspeed is gone and the devices only work @ highspeed
• If I uninstall the drivers and reboot superspeed it is once again until I power off the machine

So what can I do about it? Uninstalling the drivers everytime I want to use an USB 3 device is obviously not a viable option. Reinstalling Windows 10 didn't help either. I've run out of ideas...

Regards

Simon

 

USB SuperSpeed error code 43

Win 10 ver 1709.

Device Manager always reports the SuperSpeed has a problem.

I have tried uninstalling, updating drivers and a Win 10 online reinstall (repair upgrade?). No change. I installed Win 7 to a spare drive and it finds no USB problems. Also, in Dev Mgr, Win 7 does list a SuperSpeed.

I attached snips of USB Tree and Dev Mgr under Win 10 & Win 7.

I want to make the SuperSpeed error go away.

Thanks, everyone,
Terry

 

Generic superspeed usb hub error after 1809 update

Hi CerenDemirci,

Thank you for writing to Microsoft Community Forums.

• Can you access the USB from Windows explorer?
  

Windows has stopped this device because it has reported problems. (Code 43), this error is an indication of corrupted loaded drivers. By default, Device Manager only displays drivers of
connected devices, sometimes windows can get "confused" with the old drivers in the system. I suggest you to follow the steps mentioned below and let us know if it is fixed.

Method 1: Install Generic driver.

1. Connect one of the USB hubs.
2. Press Windows and
   R key together on your Keyboard.
3. Type devmgmt.msc and hit enter.
   
4. Right click on the Generic super speed USB hub.
   
5. Click on Update Driver.
6. Click on Browse my computer.
7. Select Browse, navigate to: C:\Windows\winsxs when it asks for the driver location.
   
8. Click on Install to install the Windows generic file.
   

Method 2: Uninstall and reinstall Driver.


I would suggest you to follow the steps
provide by Aswin_Ananad on 6th April 2016. For more information, check the Microsoft article on
USB Device not recognized.
Let us know if you need further assistance regarding this issue.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator