Windows 10: USB attached storage pauses for 90 seconds every 15 minutes

I have been using a Drobo 5c for several years now for my plex data and it has been working without issue. Recently it started pausing during playback for exactly 90 seconds every 15 minutes or so and then resumes normal operation. This happens if I am using Plex or just playing a video directly from the unit. This also happens during file transfers.I originally thought it was an issue with the unit itself or the Drobo Dashboard software but I believe I have ruled those out.I pulled the logs from the Drobo software and saw the following...----------------------------------------------------

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USB attached storage pauses for 90 seconds every 15 minutes

I have been using a Drobo 5c for several years now for my plex data and it has been working without issue. Recently it started pausing during playback for exactly 90 seconds every 15 minutes or so and then resumes normal operation. This happens if I am using Plex or just playing a video directly from the unit. This also happens during file transfers.

I originally thought it was an issue with the unit itself or the Drobo Dashboard software but I believe I have ruled those out.

I pulled the logs from the Drobo software and saw the following...

---------------------------------------------------------------------

TM: 00003920 02\10 17:38:34 Error - FTPFileManager:ownloadFile - Failed to download file index.xml
TM: 00003920 02\10 17:38:34 Error - ServiceCmdRouter::RouteCommand() - Device with ID "" not found or disabled.
TM: 000037b4 02\10 17:43:05 Error - ESADevice::IsZombieDevice - ESA dra164802100113 is a zombie. currTime = 37133046, lastUpdate = 37058078
TM: 00005104 02\10 17:43:10 Error - UThread::EndThread() - Timed out waiting for thread 53dc to exit
TM: 00005104 02\10 17:43:10 Error - UThread::EndThread(tESABlockDevice_dra164802100113) - Terminating thread 53dc
TM: 000056ac 02\10 17:43:58 Error - Error 6 in SCSISession::execute [0xEA, 0x80, DATA_IN] =>
TM: 000056ac 02\10 17:43:58 Error - request.sptwb->spt.DataTransferLength => 32768
TM: 000056ac 02\10 17:43:58 Error - Returned byte count => 0
TM: 000056ac 02\10 17:43:58 Error - IO buffer length => 32848
TM: 000056ac 02\10 17:43:58 Error - ESASCSISession::getUserEventLog - ESA_SYSOPID_USER_EVENT_LOG. execute failure = 0x1

---------------------------------------------------------------------------

I have no idea why the FTP error is showing up, I am not trying to download anything. The thread error is present every time this happens and 90 seconds is the timeout for waiting for a thread to end so I am assuming that is what is causing the issue, I just don't know how to go about fixing it.

I have completely removed the Drobo software, changed USB ports on my PC, updated al drivers and related software.

The Drobo company is no longer providing support for anything so they are no help.

I could not find any errors in Windows.

Any advice would be greatly appreciated,

Thank you in advance for your time!

Derek Campanella

 

Double beep every 15 seconds

This morning after a seemingly normal system boot up, I am getting a double beep of the kind we get when an additional USB device is plugged in. It keeps repeating every approximately 15 seconds and is driving me nuts. I have gone through the device list check for driver updates and that hasn't solved the problem. Any ideas or suggested fixes?

 

Windows 10 Home will not boot or restart with USB Storage Spaces pool drives attached

Hi George,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• 
  Did you make any changes in BIOS?
  
• 
  Are you getting any error message?
  

I suggest you to update Storage controller drivers and check if it helps.

Steps 1:

• 
  Press Windows key + X.
  
• 
  Select Device manager.
  
• 
  Expand Storage controller.
  
• 
  Right click on the driver and Update the drivers.
  

Steps 2: Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue
is with device. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help