Windows 10: USB audio interface causes windows crashes

hi all,I've been having this problem for a long time.My OMEN laptop is used for music production, and connected via USB to an audio interface when I work.the system just suddenly freezes, no keyboard/mouse reaction, and the only thing I can do is a hard shut down. I don't get a blue screen, and the display stays stuck with the app view until I shut it down. I have two different interfaces and it happens with both, and never happens when using the onboard sound.this is not an occasional thing - happens several times each session... I'm not sure how to get system error information, hope someone

:)

 

Multichannel audio interface in/out routing

Hi Paulo,



Thank you for writing to Microsoft Community forums.

• What is the make and model of your external audio interface?
• Which routing application are you using?

The configurations of inputs and outputs on any audio interface is dependent on the hardware and its supporting software. Any audio interface with more than 2 inputs and 2 outputs, should ideally give the user an option to map the
Input and Output Config, according to his interest.



I suggest you to go through the user manual provided by your audio interface's manufacturer to know how to set up the control surface.



If it doesn't explain how to configure, I suggest you to get in touch with the audio interface's manufacturer to know how to configure the same.



Hope it answers.

Regards,

 

Windows Audio Crashes

My audio stops working when ever a mic is turned on.

On login, audio output works normally, however, when ever any mic is used, both audio input and output crash and a red x shows up on the taskbar audio icon.

It seems the Windows Audio service is what crashes.

After the first crash, the audio does not come back no matter what I do until I restart my pc.

I can replicate this with the following steps:

1. Login to pc
   • audio output working fine
2. Open sound settings, opens to playback tab
   • audio still fine and also able to play test sounds
3. Click on Recording Tab
   • The sound feedback indicator on the right side is missing
   • The window freezes, error window appears about DLL crash
   • If there is no connected or enabled recording device, nothing happens everything else seem to run normally
4. Proceed to follow various trouble shooting steps
   • Some troubleshooting steps seems to get rid of the red x on the taskbar volume icon
   • The recording tab in the sound settings is also now accessible
   • However things may seem fine at first, audio input/output is still not working and playing a test sound fails.

Solutions I've Tried:

• DISM (ended with no errors)
• sfc /scannow (found corrupted files, required restart)
• Restarting Windows Audio Service (results in err 1061, service then gets stuck on stopping)
• Disabling and re-enabling audio drivers
• Reinstalling audio drivers from manufacturers site
• Using windows generic audio drivers
• Restarting my PC

As you can see, I've spent a lot of time trying to fix this issue and it is starting to get really frustrating.

 

Why won't my audio interface work?

Hi Timothy,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

There could be several reasons why your computer is not detecting the USB audio interface. Here are some troubleshooting steps you can follow:

1. Driver Installation:

- Make sure that you have installed the necessary drivers for your USB audio interface. Check the manufacturer's website for the latest drivers and install them.

2. Device Manager:

- Open the Device Manager on your computer and check if the audio interface is listed. Look for any yellow exclamation marks or error messages next to the device. If you find any issues, try updating or reinstalling the drivers.

3. Make sure that the audio interface is selected as the default recording device in your Windows sound settings. You can access this by right-clicking on the speaker icon in the taskbar and selecting "Open Sound settings".

4. USB Power Management:

- Disable USB power management to prevent the USB ports from entering a low-power state.

- Right-click on the Start button, select "Device Manager."

- Locate the "Universal Serial Bus controllers" section.

- Right-click on each "USB Root Hub" and select "Properties."

- Go to the "Power Management" tab and uncheck the option that allows the computer to turn off the device to save power.

5. Try Another Computer:

- Test the USB audio interface on another computer to see if the issue is specific to your computer or the device itself.



6. Contact Manufacturer Support:

- If none of the above steps resolve the issue, reach out to the manufacturer's support for further assistance. They may provide additional troubleshooting steps or offer a solution specific to your device.

I hope this helps. If there is anything not clear, please do not hesitate to let me know.



Your Sincerely

| Microsoft Community Support Specialist